Grace Gallardo

1. Operations

Ensure 100% manpower deployment across all assigned sites.

Coordinate personnel activities and updates with clients' sites supervisors.

Implement company policies, and operational guidelines in all assigned areas.

Communicate policies , memos, and programs effectively to on-site teams.

Ensure delivery of high-quality customer service and compliance with Service Level Agreements (SLAs).

Conduct regular site audits and monitor compliance with company and client standards.

2. People Management

Supervise and manage personnel within the assigned areas.

Conduct performance evaluations and provide recommendations for improvement and advancement.

Provide motivation, support, and counseling to employees as needed.

Serve as the primary point of contact for employees and client supervisors in the area.

3. Administrative and Support Functions

Assists in recruitment efforts as required.

Prepare and submit timely operational updates nd reports

Perform other duties and responsibilities as may assigned by the immediate superior from time to time.

Perform operational/technical tasks under set direction, policies, guidelines, and procedures to deliver efficient teller and teller coordinator:

• Receive and process transactional services for customers accurately and promptly.
• Reconcile collections and ensuring accuracy and timely resolution of discrepancies.
• Verify bank deposit slips against daily transactions and collections records.
• Facilitate the daily transfer of cash and check collections in a secure and timely manner.
• Prepare necessary documentation related to all transactional services.
• Consolidate all cash and check collection ensuring completeness and accuracy
• Remittance of total cash and check collection to designated accounts or authorities.
• Perform additional tasks and responsibilities as assigned to support tellering operations.

Perform operational/technical tasks

• Receipt and processing of transactional services to customers.
• Reconciliation of collections
• Verification of bank deposits slips
• Daily transfer of cash and check collections
• Preparations f necessary documents on transactional services.