Grace Faith Torres
Zamboanga City,PH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Auto Operations Assistant
Akua Mind & Body
10.2022 - 09.2024
- Company Overview: Remote
- Manage Schedule for Akua Auto Drivers- Client pick up and drop off, Client drop off to Meetings, Dr Visits
- Order home and food supplies for facilities
- Keeping track of Supplies Monthly Budget
- Remote
- Managed day-to-day department operations with effective workflow coordination.
- Prepared and delivered operational performance reports to inform management.
- Supported financial operations by processing invoices and payments, maintaining accurate budget records.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Customer Service Representative
Wheelzy
11.2021 - 09.2022
- Company Overview: Remote
- Providing accurate quote from sellers of junk/unused cars
- We also schedule the pick up for their vehicles
- Remote
Customer Service Representative
Koala Customer Service
08.2019 - 09.2021
- Providing excellent service through processing fast food orders and making sure that it's being delivered on time
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Salmat Service Inc.
Taguig
09.2016 - 09.2017
- Company Overview: Mckinley Hill, Taguig PH
- Doing inbound phone calls, manage customer accounts for tollway payments from customers that are in Queensland, Australia
- Mckinley Hill, Taguig PH
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Hotel Front Desk Receptionist
Grand Astoria Hotel
Zamboanga City
06.2014 - 08.2016
- Company Overview: Zamboanga City
- Tasked in managing multi-line phone systems, greeting visitors, and handling inquiries with professionalism and warmth
- I have proven my ability to maintain a smooth workflow in fast-paced environment
- I am a strong communicator with a knack for problem-solving, scheduling appointments, managing records, and coordinating office activities
- Always committed to creating a positive first impression by showing a welcoming atmosphere for clients and guests
Education
Bachelor of Science - BS Tourism
Pilar College of Zamboanga City Inc.
Zamboanga City05.2014
Skills
- Documentation skills
- Upselling and cross selling
- Customer feedback analysis
- Persuasion techniques
- CRM software proficiency
- Customer relations
- Customer retention strategies
Timeline
Auto Operations Assistant
Akua Mind & Body
10.2022 - 09.2024
Customer Service Representative
Wheelzy
11.2021 - 09.2022
Customer Service Representative
Koala Customer Service
08.2019 - 09.2021
Customer Service Representative
Salmat Service Inc.
09.2016 - 09.2017
Hotel Front Desk Receptionist
Grand Astoria Hotel
06.2014 - 08.2016
Bachelor of Science - BS Tourism
Pilar College of Zamboanga City Inc.
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