Grace Barola
Customer Service Representative
Sta.Rosa 1, Baco, Oriental Mindoro
Summary
Passionate about promoting excellent and lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and excellent in handling multiple tasks, such as managing phone calls, emails, and live chats simultaneously.
Overview
7
7
years of professional experience
Work History
Customer Service/Booking Agent
Green Cleaning Services (Houston Texas, USA)
2021.11 - 2023.12
- Responding to customer inquiries via phone, email, or online platforms promptly and professionally.
- Providing accurate information about cleaning services, pricing, and any special promotions.
- Scheduling and coordinating cleaning appointments based on customer preferences and availability.
- Ensuring optimal routing and time management for cleaning crews.
- Collaborating with the cleaning team to address any on-site challenges or changes to the schedule.
- Monitoring and ensuring quality of cleaning services delivered to customers.
- Addressing any quality issues or customer dissatisfaction promptly and effectively.
Customer Service Representative
Task US PH
2017.01 - 2019.06
- Customer Care (Billing and Sales)
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Escalations. billing, account creation and cancellation. Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - English Language
Mindoro State College of Agriculture & Technology
Calapan, Oriental Mindoro, Philippines 2001.05 -
Skills
Excellent communication skills, both verbal and written.
Character Reference:
Pat Benedicto
Team Lead at Green Cleaning Services
+63 918 552 048
Timeline
Customer Service/Booking Agent
Green Cleaning Services (Houston Texas, USA)
2021.11 - 2023.12
Customer Service Representative
Task US PH
2017.01 - 2019.06
Bachelor of Arts - English Language
Mindoro State College of Agriculture & Technology
2001.05 -
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