Grace Aguilar
Key Account Manager
Calasiao
Summary
Dynamic Key Account Manager with Zuellig Pharma Corporation, adept at driving revenue growth through strategic account planning and data-driven decision making. Proven track record in client relationship building and cross-functional collaboration, successfully securing high-value accounts and enhancing customer loyalty while consistently exceeding performance targets.
Overview
19
19
years of professional experience
Work History
Key Account Manager
Zuellig Pharma Corporation
09.2007 - Current
- Developed and maintained strong relationships with key accounts to enhance customer loyalty.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed market trends to identify growth opportunities within assigned accounts.
- Implemented strategic account plans to achieve sales targets and drive revenue growth.
- Conducted regular business reviews with clients to ensure satisfaction and address concerns.
- Provided insights on product performance and competitive landscape to inform decision-making.
- Negotiated contract terms with clients, balancing company objectives with customer needs.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Education
Bachelor of Science - Accounting
University of Luzon
Dagupan City, Pangasinan 04-2002
Skills
Client relationship building
Business development
Key account management
Data-driven decision making
Cross-functional collaboration
Sales lifecycle management
Account management
Timeline
Key Account Manager
Zuellig Pharma Corporation
09.2007 - Current
Bachelor of Science - Accounting
University of Luzon