Gonzaga Phebe Joy
Cagayan de Oro, Misamis Oriental
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
20
20
years of professional experience
Work History
Barista /Team Leader
Crumbcoat Cafe
Cagayan De Oro City
08.2022 - Current
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Created promotional displays for advertising special events or promotions at the cafe.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Monitored inventory levels of supplies and restocked when necessary.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Industrial Housekeeping
GSM Orne industry Corporation
Cagayan De Oro City
10.2019 - 04.2020
- Developed and implemented quality assurance programs for housekeeping services.
- Performed light housekeeping duties such as laundry, dusting, and meal preparation.
- Monitored local watersheds to identify potential sources of contamination such as industrial discharge or agricultural runoff.
- Developed and implemented industrial safety protocols.
- Monitored industrial hygiene conditions at worksites.
Sales Representative
Kim In Su Enterprises Corporation
Cagayan De Oro City
04.2005 - 08.2008
- Analyzed customer feedback to improve products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed and maintained relationships with key clients to ensure repeat business.
Education
House Keeping NC2 -
Vinyard International Polytechnic College
Cagayan De Oro City05-2019
High School Diploma -
Don Gerardo Ouano Memorial National High School
Mandaue Cebu City03-2004
Skills
- Espresso machine operation
- Specialty drink preparation
- Cash register operation
- Equipment maintenance
- Customer service
- Food safety compliance
- Inventory management
- Team leadership
- Workstation organization
- Time management
- POS systems
- Safe food handling
References
References available upon request.
Timeline
Barista /Team Leader
Crumbcoat Cafe
08.2022 - Current
Industrial Housekeeping
GSM Orne industry Corporation
10.2019 - 04.2020
Sales Representative
Kim In Su Enterprises Corporation
04.2005 - 08.2008
House Keeping NC2 -
Vinyard International Polytechnic College
High School Diploma -
Don Gerardo Ouano Memorial National High School
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