Gomercinda Veloso

• Inbound and outbound calling
• Outbound verification.
• Set appointments or close deals with clients during outbound
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Eligibility verification and Benefits
• Checking Authorization status
• Claims and Bill Dispute
• Updating Providers credentials and info on the system.

• Facilitated open communication between customers and technical support team members, expediting problem resolution.
• Improved customer satisfaction scores with personalized technical support and follow-up.
• Increased customer satisfaction by providing expert technical support and addressing concerns promptly.
• Reduced downtime for clients by providing efficient technical support and timely issue resolution.
• Increased customer satisfaction by providing efficient repair services and technical support.
• Enhanced customer satisfaction by providing efficient technical support and timely solutions.
• Responded to telephone calls, emails and personnel requests for technical support from users.

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Check order status and update customer about the status of their order.

Calling the Insurance company to check claims status.

Tracking claims.

Check if Dispute is needed.

Make sure no additional information is needed.

Eligibility and benefits verification.

Checking payments processing and posting.