Goldie Ann Luna
Customer Support
Bacolod City, Province Of Negros Occidental
Summary
My career began by gaining a firsthand, empathetic understanding of customer needs through my work in Customer Service. This valuable perspective propelled my transition into Operations Supervision. Today, my focus is dedicated to ensuring operational rigor directly contributes to measurable customer satisfaction and loyalty. I specialize in aligning the company's strategic objectives with a commitment to high-quality, heartfelt customer service, making a direct impact on our bottom line.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Panasiatic Call Centers Inc.
01.2018 - 12.2025
- Supervising and motivating customer service representatives
- Evaluating agent performance, providing feedback, and implementing training programs
- Facilitating communication between agents, management, and other departments.
- Analyzing call center performance data to identify areas for improvement.
- Preparing reports on key performance indicators (KPIs) for management.
CUSTOMER SERVICE REPRESENTATIVE
Panasiatic Call Centers Inc.
06.2014 - 01.2018
- Resolve customer issues efficiently and professionally, ensuring satisfaction.
- Collaborate with team members to escalate complex issues when needed.
- Stay informed about product updates and company offerings to assist customers effectively.
Education
Bachelor of Business Administration - Business Administration and Management
La Consolacion College - Bacolod
Bacolod City, Province Of Negros Occidental, Philippines04.2018
Skills
Operations Supervisor
Timeline
Operations Supervisor
Panasiatic Call Centers Inc.
01.2018 - 12.2025
CUSTOMER SERVICE REPRESENTATIVE
Panasiatic Call Centers Inc.
06.2014 - 01.2018
Bachelor of Business Administration - Business Administration and Management
La Consolacion College - Bacolod
TOOLS
- Outlook
- Microsoft Office
- Vicidial Dialer
- Google Workspace Zoom
- Meta Business
- Calendly
- Slacks