Summary
Overview
Work History
Education
Skills
Timeline
TOOLS
Generic
Goldie Ann  Luna

Goldie Ann Luna

Customer Support
Bacolod City, Province Of Negros Occidental

Summary

My career began by gaining a firsthand, empathetic understanding of customer needs through my work in Customer Service. This valuable perspective propelled my transition into Operations Supervision. Today, my focus is dedicated to ensuring operational rigor directly contributes to measurable customer satisfaction and loyalty. I specialize in aligning the company's strategic objectives with a commitment to high-quality, heartfelt customer service, making a direct impact on our bottom line.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

Panasiatic Call Centers Inc.
01.2018 - 12.2025
  • Supervising and motivating customer service representatives
  • Evaluating agent performance, providing feedback, and implementing training programs
  • Facilitating communication between agents, management, and other departments.
  • Analyzing call center performance data to identify areas for improvement.
  • Preparing reports on key performance indicators (KPIs) for management.

CUSTOMER SERVICE REPRESENTATIVE

Panasiatic Call Centers Inc.
06.2014 - 01.2018
  • Resolve customer issues efficiently and professionally, ensuring satisfaction.
  • Collaborate with team members to escalate complex issues when needed.
  • Stay informed about product updates and company offerings to assist customers effectively.

Education

Bachelor of Business Administration - Business Administration and Management

La Consolacion College - Bacolod
Bacolod City, Province Of Negros Occidental, Philippines
04.2018

Skills

Operations Supervisor

Timeline

Operations Supervisor

Panasiatic Call Centers Inc.
01.2018 - 12.2025

CUSTOMER SERVICE REPRESENTATIVE

Panasiatic Call Centers Inc.
06.2014 - 01.2018

Bachelor of Business Administration - Business Administration and Management

La Consolacion College - Bacolod

TOOLS

  • Outlook
  • Microsoft Office
  • Vicidial Dialer
  • Google Workspace Zoom
  • LinkedIn
  • Meta Business
  • Calendly
  • Slacks
Goldie Ann LunaCustomer Support