Adobe Photoshop
Godwin Sacyaben
Customer Service Representative
Angeles City
Summary
Dedicated Customer Service professional with knowledge of technical support, service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Sutherland Global Services Inc.
Palayan
10.2020 - 07.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Digital Marketer
Palayan City Calamansi Growers Association
Palayan City
10.2019 - 11.2019
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
Education
Bachelor of Science - Agribusiness
Central Luzon State University
Science City Of Munoz, Nueva Ecija 08.2015 - 06.2019
Digital Jobs PH Training - Digital Marketing And Ecommerce Course
Department of Information And Communication Tech.
Province Of Nueva Ecija - Region III 04.2001 -
Skills
Inbound and outbound calling
Software
Microsoft Office
Certification
Microsoft Digital Literacy Certification
Timeline
Customer Service Associate
Sutherland Global Services Inc.
10.2020 - 07.2021
Digital Marketer
Palayan City Calamansi Growers Association
10.2019 - 11.2019
Microsoft Digital Literacy Certification
09-2019
Bachelor of Science - Agribusiness
Central Luzon State University
08.2015 - 06.2019
Digital Jobs PH Training - Digital Marketing And Ecommerce Course
Department of Information And Communication Tech.
04.2001 -
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