Godly Jane Nepolda
Purok 7 Brgy. Lanna Tumauini, Isabela
Summary
Dynamic Quality Assurance Specialist with a proven track record at Confabia Inc., enhancing customer satisfaction through effective issue resolution and optimizing QA processes with automation tools. Detail-oriented and skilled in quality management, I excel in team collaboration and problem-solving, ensuring compliance with industry standards while driving workflow efficiency.
Overview
16
16
years of professional experience
Work History
Financial Advisor
Astra Lyra Agency
08.2025 - Current
- Cultivated long-term client relationships through regular communication and follow-ups
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Quality Assurance Specialist/Trainer
Confabia Inc. (Nestle Philippines Account)
01.2019 - 03.2020
- Led training sessions for new team members on quality assurance processes and tools.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
Careline Specialist (Outbound & Inbound)
Confabia Inc. (Wyeth Philippines Account)
11.2009 - 12.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing through thorough knowledge of systems and procedures.
Education
Bachelor of Science - Nursing
Far Eastern University
Manila, Metro Manila, Philippines04-2007
Skills
- Detail-oriented
- Quality management experience
- Problem-solving skills
- Effective issue resolution
- Team collaboration
- Client-centric approach
Timeline
Financial Advisor
Astra Lyra Agency
08.2025 - Current
Quality Assurance Specialist/Trainer
Confabia Inc. (Nestle Philippines Account)
01.2019 - 03.2020
Careline Specialist (Outbound & Inbound)
Confabia Inc. (Wyeth Philippines Account)
11.2009 - 12.2018
Bachelor of Science - Nursing
Far Eastern University