Goddart Macapobre

• Maintained high levels of call flow and responded to technical support needs such as:

1. Linux Debian OS Shared Hosting Control Panel Maintenance

2. Wordpress setup (Installation, Creation, Backup and Restore)

3. Webspace Maintenance (Web files security, backup and restore)

4. MySQL Maintenance (security, backup and restore) thru the

PHPmyAdmin tool

5. Email Hosting support such as:

• Email clients like Microsoft Outlook, Apple Mail and Thunderbird setup
• Email migration from imap to imap server
• Email recovery and Mailbox restore
• Email Security such as phising and spoofing

6. Domain Registration and Forwarding, DNS reset

7. FTP setup and migration of files such as html, css and php files

• Collaborated with internal departments to align organizational goals with ongoing
• Community relations efforts seamlessly integrate operations across teams.
• Nurtured long-lasting relationships with influential members of the community who became
• Committed supporters of our organization's mission.
• Continuously adapted strategies to align with evolving community needs, ensuring our
• The approach remained relevant and impactful over time.
• Monitored and evaluated program effectiveness, implementing improvements based on feedback and results.
• Maintained accurate records of all activities, ensuring proper documentation for reporting purposes.

⦁ Maintained a high level of support for company products, ensuring accurate information was
⦁ Provided to customers at all times.
⦁ Palm OS Devices billing queries
⦁ Sync files from Palm handhelds and smartphones such as Calendars, Contacts, and Tasks to Microsoft Outlook and Apple Mail
⦁ Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
⦁ Managed high levels of call flow and responded to technical support needs.
⦁ Assisted with updating technical support best practices for use by the team.