Dynamic Customer Service Representative with proven expertise at Concentrix Corporation in resolving conflicts and enhancing customer loyalty. Skilled in technical support and active listening, I effectively troubleshoot issues while driving sales through persuasive communication. Committed to achieving customer satisfaction and fostering long-term relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix Corporation
Cebu City, Province Of Cebu, Philippines
09.2022 - 04.2025
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Highly knowledgeable on Google's specific products and services with a proven ability to effectively troubleshoot and resolve technical and functional issues, ensuring customer satisfaction through comprehensive understanding and systematic problem-solving.
Customer Service Representative
Qualfon Inc.
Cebu City, Province Of Cebu, Philippines
08.2021 - 08.2022
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Experienced in diagnosing and resolving hardware and software problems on mobile phones, coupled with expertise in accurately and promptly offering airtime services across different mobile networks to meet customer needs.
Skilled in identifying customer needs and persuasively showcasing the features and advantages of our mobile phone offerings to drive sales and meet revenue goals.