Glyden Nicole Salidaga
Talisay City, Province Of Cebu
Summary
Dynamic Customer Service Representative with proven expertise at Concentrix Corporation in resolving conflicts and enhancing customer loyalty. Skilled in technical support and active listening, I effectively troubleshoot issues while driving sales through persuasive communication. Committed to achieving customer satisfaction and fostering long-term relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix Corporation
09.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Highly knowledgeable on Google's specific products and services with a proven ability to effectively troubleshoot and resolve technical and functional issues, ensuring customer satisfaction through comprehensive understanding and systematic problem-solving.
Customer Service Representative
Qualfon Inc.
08.2021 - 08.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Experienced in diagnosing and resolving hardware and software problems on mobile phones, coupled with expertise in accurately and promptly offering airtime services across different mobile networks to meet customer needs.
- Skilled in identifying customer needs and persuasively showcasing the features and advantages of our mobile phone offerings to drive sales and meet revenue goals.
Education
High School Diploma -
Asian College of Technology
Cebu City, Province Of Cebu, Philippines04-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Problem resolution
- Data entry
- Payment processing
- Customer satisfaction measurement
- Call management
- Product knowledge
- Order processing
- Building rapport
- Technical support
- Live chat support
- Product and service solutions
- Spreadsheets
- Warehousing functions
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Concentrix Corporation
09.2022 - 04.2025
Customer Service Representative
Qualfon Inc.
08.2021 - 08.2022
High School Diploma -
Asian College of Technology
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