Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative
Glory Grace Patrimonio

Glory Grace Patrimonio

Customer Service Representative
Hinigaran

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Transcom Bacolod
07.2023 - 06.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative

Panasiatic Solutions
07.2016 - 08.2018
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

No Degree -

Bago City College
Bago City Priovince Of NegrosOccidental
04.2001 -

High School Diploma -

Dr. Vicente Gustilo Memorial National High School
Cadiz, Province Of Negros Occidental, Philippines
04.2001 -

Skills

Customer service

Interests

Reading books

Timeline

Customer Service Representative

Transcom Bacolod
07.2023 - 06.2025

Customer Service Representative

Panasiatic Solutions
07.2016 - 08.2018

No Degree -

Bago City College
04.2001 -

High School Diploma -

Dr. Vicente Gustilo Memorial National High School
04.2001 -

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Glory Grace PatrimonioCustomer Service Representative