Glory Ann Ybañez
Cebu
Summary
Dedicated housekeeping professional with a strong focus on guest relations and cleaning proficiency. Proven ability to enhance guest satisfaction through meticulous attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Building Cleaning/House Keeping/Housekeeping Room Attendant
World Enterprise Corporation
Chiba-Ken, Japan (Remote)
04.2018 - 03.2026
- Delivered high-quality room cleaning services, ensuring guest satisfaction and adherence to company standards.
- Maintained inventory of cleaning supplies, reporting shortages to management for timely replenishment.
- Collaborated with team members to streamline housekeeping operations and improve service efficiency.
- Conducted thorough inspections of cleaned rooms, verifying compliance with safety and cleanliness guidelines.
Customer Care Specialist
Concentrix
Mactan, Lapu-Lapu City, Cebu Philippines (Remote)
11.2016 - 09.2017
- Provided exceptional customer support through various communication channels, ensuring prompt issue resolution.
- Took ownership of customers issues to follow problems through to resolution.
- Managed escalated customer inquiries, delivering tailored solutions to complex issues.
Production Worker
Merasenko Corporation
Lapu-Lapu City, Province Of Cebu, Philippines (Remote)
02.2012 - 05.2016
- Operated machinery to assemble products efficiently according to quality standards
- Collaborated with team members to optimize production workflows and meet deadlines
- Conducted routine inspections of equipment to ensure proper functionality and safety compliance
Education
Two-Year Office Information Management
Datamex Institute of Computer Technology
Mandaue City, Province Of Cebu, Philippines03-2011
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Customer service-focused
- Waste disposal
- Mopping floors
Certification
- Racdaes Japanese Language Training Center, Inc. Training - September 04, 2017 and ended on February 08, 2018
- Certificate of the Technical Intern Training Program Completion Training - March 08, 2018 to March 07, 2021
Languages
English
Intermediate (B1)
Japanese
Intermediate (B1)
Timeline
Building Cleaning/House Keeping/Housekeeping Room Attendant
World Enterprise Corporation
04.2018 - 03.2026
Customer Care Specialist
Concentrix
11.2016 - 09.2017
Production Worker
Merasenko Corporation
02.2012 - 05.2016
Two-Year Office Information Management
Datamex Institute of Computer Technology