Gloria Reza Alberca
Customer Service Specialist
Gingoog City
Summary
Adept Customer Support Specialist with a proven track record at GOAT, where I enhanced customer satisfaction through expert product support and meticulous quality assurance. Leveraged CRM systems to foster client relationships, leading to significant repeat business. Skilled in SLA adherence and renowned for exceptional customer service, my approach consistently delivers beyond expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
GOAT
Gingoog City
11.2021 - Current
- Provided timely assistance to customers via email ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Bachelor Of Science In Computer Engineering - Computer Engineering
Saint Joseph Institute of Technology
Butuan CitySkills
Product or Service support
Timeline
Customer Support Specialist
GOAT
11.2021 - Current
Bachelor Of Science In Computer Engineering - Computer Engineering
Saint Joseph Institute of Technology
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