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GLORIA RESURECION P. DETERA
Imus City,ILS
Summary
Quality-focused manager with extensive experience in customer relations, sales, logistics, waste management, and end-to-end operational leadership. Expertise in optimizing store and logistics operations to drive top-line sales, reduce operational costs, and enhance team efficiency. Strong background in inventory control and people management across multi-hub regional operations, complemented by a results-driven approach to account management that emphasizes building robust client relationships and fostering business growth. Proven ability to negotiate contracts, resolve client issues, and align services with client needs while promoting team collaboration in dynamic environments through excellent communication and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Account Manager – Waste Management
Integrated Waste Management (Waste and Resource Management)
05.2024 - Current
- Develops and maintains sustainable customer relationships.
- Responds to and resolves customer inquiries and complaints.
- Ensures team compliance with SOPs.
- Submits required reports on time.
- Plans, organizes, and directs efficient and effective operational functions.
- Experienced in implementing sustainability initiatives, waste reduction programs, and environmentally compliant processes.
Account Manager – Banks, Mails, and Other Accounts
AC Logistics – Air21 Holdings
01.2024 - 05.2024
- Builds sustainable customer relationships and resolves concerns.
- Oversees operational compliance and report submissions.
- Implements cost-saving measures and operational efficiencies.
- Manages operational KPIs and monitors end-to-end deliveries.
- Ensures packages are well-handled to avoid claims.
NCR Regional Manager – Last Mile Operations
Entrego Express Corporation
04.2023 - 12.2023
- Managed NCR Last Mile Operations covering 7 delivery hubs.
- Supervised 6 Associate Managers.
- Ensured operational compliance and timely submission of reports.
- Implemented cost-saving measures and operational efficiency initiatives.
- Controlled regional expenses and achieved target Cost Per Package (CPP).
- Conducted daily checks on success rate, productivity, E2E dashboards, and unreturned POD.
- Coordinated with the expansion team for cost-efficient hub locations.
Key Account Manager
Entrego Express Corporation
09.2020 - 03.2023
- Managed customer relationships and operational processes end-to-end.
- Ensured adherence to KPIs and operational procedures.
- Prepared RCAs, IRs, and exception reports.
- Submitted SLA extension requests during unforeseen events.
- Monitored shipments to meet target delivery times.
Operations Head / Consultant
The Nest Genie
07.2020 - 08.2020
- Prepared process improvements for First Mile, Mid Mile, and Last Mile operations.
- Collaborated with the commercial team.
- Coordinated with sellers regarding pick-up schedules.
Manager
Lazada Express Delivery
09.2017 - 06.2020
- Managed daily delivery operations ensuring productivity and compliance.
- Analyzed hub performance via courier monitoring.
- Addressed logistics, HR, customer relations, and finance concerns proactively.
- Assigned to multiple hubs: Manila, Pasay, Bacoor, and Imus.
Senior Manager
SM Home – Mall of Asia
03.2001 - 04.2017
- Managed six major departments: Storage Ware, Furniture, Kitchenware, Tableware, Linen & Accessories, and Decor.
- Led a team of 200 personnel (4 Department Managers, 1 Supervisor, sales staff, and promodizers).
- Achieved targets in sales, customer service, and operating expenses.
Store Manager
Speedo – Robinsons Place Malate
08.2000 - 03.2001
- Coordinated marketing activities and store promotions.
- Managed stock deliveries and pullouts.
- Interacted with athletes, models, dealers, and expatriates.
- Ensured achievement of sales targets.
Department Supervisor
Pilipinas Makro – Imus & Sucat
10.1997 - 01.2000
- Supervised Checkout and Fresh departments.
- Handled store sales, bank coordination, invoicing issues, and POS troubleshooting.
- Ensured freshness of produce, meat, and other items.
Store Manager
El Pollo Loco – Isla Foods Corporation
10.1993 - 09.1997
- Started as Administrative Clerk; promoted to Supervisor, then Manager.
- Handled people management, stock monitoring, and customer service.
Education
Bachelor of Science - Medical Technology
Centro Escolar University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Retail Inventory Management
Merchandising and Display
Employee Management
Budgeting & Record Keeping
New Location Start-Up Management
Problem Solving
Motivational Leadership
Training & Development
Logistics End-to-End Process
E-Commerce Business Process Knowledge
Sustainability and Waste Management Experience
Report writing experience
Operational efficiency
Staff supervision
Budgets
Outstanding communication skills
Inventory monitoring
Key performance indicators
Customer and vendor relations
Customer service management
Problem-solving abilities
Interests
SEMINARS & TRAININGS
- Leadership Training
- 5S Training
- Learn Six Sigma
- Train the Trainer
Timeline
Account Manager – Waste Management
Integrated Waste Management (Waste and Resource Management)
05.2024 - Current
Account Manager – Banks, Mails, and Other Accounts
AC Logistics – Air21 Holdings
01.2024 - 05.2024
NCR Regional Manager – Last Mile Operations
Entrego Express Corporation
04.2023 - 12.2023
Key Account Manager
Entrego Express Corporation
09.2020 - 03.2023
Operations Head / Consultant
The Nest Genie
07.2020 - 08.2020
Manager
Lazada Express Delivery
09.2017 - 06.2020
Bachelor of Science - Medical Technology
Centro Escolar University
04.2001 -
Senior Manager
SM Home – Mall of Asia
03.2001 - 04.2017
Store Manager
Speedo – Robinsons Place Malate
08.2000 - 03.2001
Department Supervisor
Pilipinas Makro – Imus & Sucat
10.1997 - 01.2000
Store Manager
El Pollo Loco – Isla Foods Corporation
10.1993 - 09.1997