GLORIA RAFAEL
48 Joy Street Multinational Village Paranaque City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Health Operation Associate
Accenture
03.2021 - Current
- Streamlined documentation processes to support accurate record-keeping.
- Implemented inventory management strategies to optimize stock levels.
- Analyzed customer data to identify trends and anticipate customer needs.
Customer Service Representative
Protemps Inc
02.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration - Operational Management
OLIVAREZ COLLEGE
Dr Arcadio Santaos Ave, Paranaque, 170001-2019
High School Diploma -
MOONWALK NATIONAL HIGH SCHOOL
Daang Batang, Paranaque City,170901-2014
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Decision-making
- Relationship building
- Issue resolution
- Product knowledge
Timeline
Health Operation Associate
Accenture
03.2021 - Current
Customer Service Representative
Protemps Inc
02.2018 - 02.2021
Bachelor of Science - Business Administration - Operational Management
OLIVAREZ COLLEGE
High School Diploma -
MOONWALK NATIONAL HIGH SCHOOL
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