Gloria Ceralde

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sales and customer service skills
diplomacy and tact
innovation and energy
commitment to people management
the ability to lead and motivate a team
sound judgement with attention to detail
competent IT skills
strong organisational skills
resilience to cope with long hours and pressure at peak times
a genuine interest in travel.

• promote and market the business, sometimes to new or niche markets
• manage budgets and maintain statistical and financial records
• sell travel products and tour packages
• source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
• deliver and exceed branch performance and productivity
• take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
• liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
• deal with customer enquiries and aim to meet their expectations
• provide sales reports to head office
• implement alternative and innovative ideas for achieving new business
• oversee the smooth, efficient running of the business.
My responsibilities usually include:
• daily operational management
• sales development
• staff and financial management.