Globert Julio Teodocio
Financial Advisor I
San Jose del Monte,BUL
Summary
Dynamic professional with extensive experience in managing customer interactions and resolving issues to enhance client satisfaction. Strong communication skills and a deep sense of empathy facilitate the development of lasting customer relationships. Proven ability to maintain high levels of customer satisfaction while fostering loyalty through attentive service and proactive problem-solving. Committed to delivering exceptional support that drives positive outcomes for both customers and the organization.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Representative
Concentrix
09.2024 - Current
- Company Overview: Call Center / IT-Enabled Services / BPO UP Ayala Technohub, Diliman, Quezon City
- Resolve issue effectively
- Opening and closing accounts
- Processing deposits
- Answering customer questions
- Handling complaints
- Keep records of transactions
- Build and maintain strong client relationships
- Complete telephone banking transactions with clients
- Keeping records of customer interactions
- Promoting certain financial products and services
- I have been working for 12.84 years
Customer Service Representative
Teleperformance
10.2023 - 09.2024
- Company Overview: Call Center / IT-Enabled Services / BPO MAKATI CITY
- A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
- (1 Year, 10 Months)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista
Wyndham Garden Hotel
06.2022 - 04.2023
- Company Overview: Hotel / Hospitality Dammam, Eastern Province
- Greeting and Preparing Coffee for the guests
- (10 Months, 4 Weeks)
Barista
Tim Hortons
05.2021 - 05.2022
- Company Overview: Food & Beverage / Catering / Restaurant Jeddah
- Serving customers a good quality of coffee, cleaning and refilling stations.
- (1 Year, 4 Weeks)
Dining/Kitchen Staff
Napoli Restaurant Co.
05.2019 - 04.2021
- Company Overview: Food & Beverage / Catering / Restaurant Quezon City, Philippines
- Responsible on cleaning and proper handling of raw materials and kitchen/dining utensils
- (6 Years, 3 Months)
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized dining ware and kitchen equipment according to health code standards.
Farm Worker
GY Farms
12.2016 - 07.2018
- Company Overview: Agricultural / Animal / Live Stock / Fisheries Sta. Maria Bulacan
- Ensure the livestock is in proper care, like feeding on time, at Clean their Cages
- (1 Year, 7 Months)
Education
High School Diploma -
Citrus National High School
04.2012
Skills
Knowledgeable in computer systems operations
References
Analin, Libarra, Restaurant Manager, analinlibarra@gmail.com, 09071979140, Napoli Restaurant Co.
Government Documents
Passport ID Number: P5255979B Place of Issue: NCR NORTH(ROBINSONS, NOVALICHES) Date of Expiration: Jun 23, 2030
Timeline
Customer Service Representative
Concentrix
09.2024 - Current
Customer Service Representative
Teleperformance
10.2023 - 09.2024
Barista
Wyndham Garden Hotel
06.2022 - 04.2023
Barista
Tim Hortons
05.2021 - 05.2022
Dining/Kitchen Staff
Napoli Restaurant Co.
05.2019 - 04.2021
Farm Worker
GY Farms
12.2016 - 07.2018
High School Diploma -
Citrus National High School
Similar Profiles
Catherine HannonCatherine Hannon
Brand Ambassador – Talent Management & DE&I at ConcentrixBrand Ambassador – Talent Management & DE&I at Concentrix
Simran SinghSimran Singh
Advisor II at ConcentrixAdvisor II at Concentrix
Melky Sherlaine DionelaMelky Sherlaine Dionela
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix
Payal MeshramPayal Meshram
Technical Support Engineer at ConcentrixTechnical Support Engineer at Concentrix
Mark Joseph GuiraldoMark Joseph Guiraldo
Admin Assistant at Great Sierra Development Inc.Admin Assistant at Great Sierra Development Inc.