Globert Julio Teodocio
Financial Advisor I
San Jose del Monte,BUL
Summary
Dynamic professional with extensive experience in managing customer interactions and resolving issues to enhance client satisfaction. Strong communication skills and a deep sense of empathy facilitate the development of lasting customer relationships. Proven ability to maintain high levels of customer satisfaction while fostering loyalty through attentive service and proactive problem-solving. Committed to delivering exceptional support that drives positive outcomes for both customers and the organization.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Representative
Concentrix
09.2024 - Current
- Company Overview: Call Center / IT-Enabled Services / BPO UP Ayala Technohub, Diliman, Quezon City
- Resolve issue effectively
- Opening and closing accounts
- Processing deposits
- Answering customer questions
- Handling complaints
- Keep records of transactions
- Build and maintain strong client relationships
- Complete telephone banking transactions with clients
- Keeping records of customer interactions
- Promoting certain financial products and services
- I have been working for 12.84 years
Customer Service Representative
Teleperformance
10.2023 - 09.2024
- Company Overview: Call Center / IT-Enabled Services / BPO MAKATI CITY
- A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
- (1 Year, 10 Months)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista
Wyndham Garden Hotel
06.2022 - 04.2023
- Company Overview: Hotel / Hospitality Dammam, Eastern Province
- Greeting and Preparing Coffee for the guests
- (10 Months, 4 Weeks)
Barista
Tim Hortons
05.2021 - 05.2022
- Company Overview: Food & Beverage / Catering / Restaurant Jeddah
- Serving customers a good quality of coffee, cleaning and refilling stations.
- (1 Year, 4 Weeks)
Dining/Kitchen Staff
Napoli Restaurant Co.
05.2019 - 04.2021
- Company Overview: Food & Beverage / Catering / Restaurant Quezon City, Philippines
- Responsible on cleaning and proper handling of raw materials and kitchen/dining utensils
- (6 Years, 3 Months)
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized dining ware and kitchen equipment according to health code standards.
Farm Worker
GY Farms
12.2016 - 07.2018
- Company Overview: Agricultural / Animal / Live Stock / Fisheries Sta. Maria Bulacan
- Ensure the livestock is in proper care, like feeding on time, at Clean their Cages
- (1 Year, 7 Months)
Education
High School Diploma -
Citrus National High School
04.2012
Skills
Knowledgeable in computer systems operations
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Customer relations
References
Analin, Libarra, Restaurant Manager, analinlibarra@gmail.com, 09071979140, Napoli Restaurant Co.
Government Documents
Passport ID Number: P5255979B Place of Issue: NCR NORTH(ROBINSONS, NOVALICHES) Date of Expiration: Jun 23, 2030
Timeline
Customer Service Representative
Concentrix
09.2024 - Current
Customer Service Representative
Teleperformance
10.2023 - 09.2024
Barista
Wyndham Garden Hotel
06.2022 - 04.2023
Barista
Tim Hortons
05.2021 - 05.2022
Dining/Kitchen Staff
Napoli Restaurant Co.
05.2019 - 04.2021
Farm Worker
GY Farms
12.2016 - 07.2018
High School Diploma -
Citrus National High School