Summary
Overview
Work History
Education
Skills
References
Government Documents
Timeline
Barista
Globert Julio Teodocio

Globert Julio Teodocio

Financial Advisor I
San Jose del Monte,BUL

Summary

Dynamic professional with extensive experience in managing customer interactions and resolving issues to enhance client satisfaction. Strong communication skills and a deep sense of empathy facilitate the development of lasting customer relationships. Proven ability to maintain high levels of customer satisfaction while fostering loyalty through attentive service and proactive problem-solving. Committed to delivering exceptional support that drives positive outcomes for both customers and the organization.

Overview

9
9
years of professional experience
1
1
Language

Work History

Customer Service Representative

Concentrix
09.2024 - Current
  • Company Overview: Call Center / IT-Enabled Services / BPO UP Ayala Technohub, Diliman, Quezon City
  • Resolve issue effectively
  • Opening and closing accounts
  • Processing deposits
  • Answering customer questions
  • Handling complaints
  • Keep records of transactions
  • Build and maintain strong client relationships
  • Complete telephone banking transactions with clients
  • Keeping records of customer interactions
  • Promoting certain financial products and services
  • I have been working for 12.84 years

Customer Service Representative

Teleperformance
10.2023 - 09.2024
  • Company Overview: Call Center / IT-Enabled Services / BPO MAKATI CITY
  • A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
  • (1 Year, 10 Months)
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Barista

Wyndham Garden Hotel
06.2022 - 04.2023
  • Company Overview: Hotel / Hospitality Dammam, Eastern Province
  • Greeting and Preparing Coffee for the guests
  • (10 Months, 4 Weeks)

Barista

Tim Hortons
05.2021 - 05.2022
  • Company Overview: Food & Beverage / Catering / Restaurant Jeddah
  • Serving customers a good quality of coffee, cleaning and refilling stations.
  • (1 Year, 4 Weeks)

Dining/Kitchen Staff

Napoli Restaurant Co.
05.2019 - 04.2021
  • Company Overview: Food & Beverage / Catering / Restaurant Quezon City, Philippines
  • Responsible on cleaning and proper handling of raw materials and kitchen/dining utensils
  • (6 Years, 3 Months)
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.

Farm Worker

GY Farms
12.2016 - 07.2018
  • Company Overview: Agricultural / Animal / Live Stock / Fisheries Sta. Maria Bulacan
  • Ensure the livestock is in proper care, like feeding on time, at Clean their Cages
  • (1 Year, 7 Months)

Education

High School Diploma -

Citrus National High School
04.2012

Skills

Knowledgeable in computer systems operations

References

Analin, Libarra, Restaurant Manager, analinlibarra@gmail.com, 09071979140, Napoli Restaurant Co.

Government Documents

Passport ID Number: P5255979B Place of Issue: NCR NORTH(ROBINSONS, NOVALICHES) Date of Expiration: Jun 23, 2030

Timeline

Customer Service Representative

Concentrix
09.2024 - Current

Customer Service Representative

Teleperformance
10.2023 - 09.2024

Barista

Wyndham Garden Hotel
06.2022 - 04.2023

Barista

Tim Hortons
05.2021 - 05.2022

Dining/Kitchen Staff

Napoli Restaurant Co.
05.2019 - 04.2021

Farm Worker

GY Farms
12.2016 - 07.2018

High School Diploma -

Citrus National High School
Globert Julio TeodocioFinancial Advisor I