GLEZA MANGAOANG
Tubao
Summary
To be part of a dynamic progressive organization that offers challenging working environment where one can utilize and competence in a positive direction and contribute towards overall objectives of organization.
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
7
7
years of professional experience
Work History
Microfinance Officer
ASA Philippines Foundation Inc.
01.2022 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
Customer Service Representative
Sitel Baguio
01.2019 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving dispute or conflicts.
Education
Bachelor of Science - Computer Science
Don Mariano Marcos Memorial State University
01-2019
Skills
- Work coordination
- Time management abilities
- Problem-solving abilities
- Decision-making
- Attention to detail
- Adaptability and flexibility
- Computer Literate
- Multitasking Abilities
- Organizational skills
Timeline
Microfinance Officer
ASA Philippines Foundation Inc.
01.2022 - Current
Customer Service Representative
Sitel Baguio
01.2019 - 01.2021
Bachelor of Science - Computer Science
Don Mariano Marcos Memorial State University