Glenn John Namuag
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ubiquity Global Services
06.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
IQORE CYBERCITY TELESERVICES PHILIPPINES(Davao)
09.2021 - 04.2022
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by promptly addressing concerns or questions.
Education
BS in Public Administration -
Bukidnon State University
Malaybalay, Bukidnon03.2021
Malaybalay City Science High School
Aglayan Malaybalay City, Bukidnon03.2017
Cabangahan Elementary School
Malaybalay City, Bukidnon03.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Call Management
Timeline
Customer Service Representative
Ubiquity Global Services
06.2023 - 04.2024
Customer Service Representative
IQORE CYBERCITY TELESERVICES PHILIPPINES(Davao)
09.2021 - 04.2022
Malaybalay City Science High School
BS in Public Administration -
Bukidnon State University
Cabangahan Elementary School
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