GLENN HOPE PARTIDAS
CITY OF DAVAO
Summary
Enthusiastic tour guide with solid background in providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Demonstrated ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tour Guide (Part-Time)
Davao DIY Travel and Tours
CITY OF DAVAO
01.2025 - Current
- Lead engaging and informative tours for local and international tourists.
- Highlight the cultural, historical, and natural beauty of Davao to provide a unique experience.
- Ensure the comfort and satisfaction of tourists throughout their visit.
Virtual Assistant
Ironwood Logistics
Minnesota
05.2020 - 04.2022
- Managed schedules, emails, and customer inquiries remotely.
- Provided professional support, ensuring efficient communication, and customer satisfaction.
- Assisted in administrative tasks, maintaining organization and accuracy in operations.
Quality Officer
Globe Telecom
CITY OF DAVAO
06.2019 - 03.2020
- Ensured the delivery of high-quality services to customers.
- Monitored performance metrics and addressed customer complaints to maintain satisfaction.
- Collaborated with teams to enhance service standards, and resolve issues promptly.
Education
Bachelor of Science - Psychology
Rizal Memorial Colleges
Davao City04-2019
Skills
- Customer Service: Expertise in handling customer inquiries and ensuring satisfaction
- Communication: Effective communicator, skilled in both written and verbal interactions
- Problem Solving: Able to think critically and resolve issues efficiently
- Time Management: Strong ability to prioritize tasks and meet deadlines
- Resilience: Adaptable and able to remain calm under pressure
- Friendly & Approachable: Skilled in building positive relationships with clients and customers
Certification
- Mental Health Advocate
Stress Management International Speaker | Kuala Lumpur, Malaysia (2019)
References
References available upon request.
Timeline
Tour Guide (Part-Time)
Davao DIY Travel and Tours
01.2025 - Current
Virtual Assistant
Ironwood Logistics
05.2020 - 04.2022
Quality Officer
Globe Telecom
06.2019 - 03.2020
Bachelor of Science - Psychology
Rizal Memorial Colleges
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