Glennford Abad Espino
Tarlac City
Summary
Operator assembles wiring harnesses with steady accuracy in manufacturing settings. Maintains assembly quality by following wiring requirements and checking finished work for consistency. Brings customer service and training support experience that strengthens teamwork on the line.
Overview
42
42
Certifications
21
21
years of professional experience
Work History
Assistant Restaurant Manager 3
APLS’S FOODS TANEDO INC.
08.2022 - Current
- Sales
- 1. Implements and evaluates the store’s sales program and monitors performance during the shift
- 2. Plans and provides all operations support requirements for regular sales (dine-in/ take-out), business channels (BC), new products (NP) and local store marketing (LSM) initiatives
- 3. Plans and checks on NP raw materials including packaging availability during shift
- 4. Implements the suggestive selling program
- 5. Carries out National Business Channels (NBC) and Marketing initiatives during the shift
- 6. Gathers data for marketing program development (ex. Traffic Generator Survey) and prepares the summary report
- Profit
- Implemented and evaluated cost management activities during shifts to control food, paper, utilities, and janitorial expenses; monitored utility consumption and waste.
- Quality
- 2.
- Implements FSC plans and drives GSC compliance during the shift (ex. master cleaning schedule, pest control, preventive maintenance); evaluates effectiveness/efficiency in execution and provides recommendations to the concerned function holders when needed
- 3. Evaluates every component of the production system using the feedback management system and other tools and provides insights/recommendations of customer experience improvement
- Quality
- Cascaded and implemented Cleaner Production/Pollution Prevention (CP2P) initiatives to enhance operational sustainability.
- 2.
- Implements and evaluates the AJ program during the shift
- 3.
- Handles customer complaints resolution based on standards and elevates to RM when necessary
- Designed, implemented, and evaluated Management Team Office Systems and Procedures, including Document Control System (DCS), to streamline operations.
- 2.
- Monitors performance of 3P service provider versus the Service Level Agreement (SLA) and provides feedback to the RM
- 3. Implements the Crew Learning System (CLS) components which includes training and certification of Crew Leader (CL), Senior Crew (SC) and student trainees to become Crew Trainers for their peer CLs and student trainees
- 4. Recommends CL, SC or student trainees who can be Crew Trainers.
- Shift Management
- 1. Performed production, service, and channels management activities during the shift.
- Address: F. Tanedo Cor. C. Santos St. Poblacion Tarlac City, Philippines
- Date: August 12,2022 – Present
Assistant Restaurant Manager 3
Jollibee Foods Corp (JFC)
08.2016 - 08.2020
- 1. Supports the Restaurant Manager in achieving the KRA targets through effective management of operations which includes monitoring, analyzing and recommending action plans relating to shift’s performance in all KRA’s.
- 2. Cascades and implements Alagang Jollibee program.
- 3. Handles customer complaints resolution based on standards and elevates to Restaurant Manager when necessary.
- 4. Ensure completeness of raw materials and packaging.
- Address: Jollibee Paniqui highway Tarlac, Philippines
- Date: August 17, 2016 - August 15, 2020
Sub-Sales Agent
Smart Communication,Inc
05.2012 - 01.2013
- Date: May 7, 2012 - January 4, 2013
Service Crew/Crew Trainer
Jollibee foods Corp(JFC)
04.2007 - 12.2011
- 1. Supports the Management Team By Handling Training Documents.
- Address:Jollibee Plaza Ortigas Center Pasig City, Philippines
- Date: April 15, 2007-December 30, 2011
Operator
International Wiring System(IWS)
06.2005 - 12.2005
- Wiring Harness Assembly
- Date: June 20-December 23, 2005
Education
Bachelor of Science in Business Administration Major in Entrepreneurship -
TARLAC STATE UNIVERSITY
Tarlac City, Philippines11-2011
Secondary School Certificate - undefined
Tarlac National High School Annex
Tarlac01-2003
Skills
Restaurant operations management
Shift management
Sales performance monitoring
Cost control
Customer complaint resolution
Inventory management
Crew training
Training document preparation
Service quality monitoring
Food safety compliance
Process improvement
Certification
Title of Certificate: 1st Entrepinoy Student Camp
Timeline
Assistant Restaurant Manager 3
APLS’S FOODS TANEDO INC.
08.2022 - Current
Assistant Restaurant Manager 3
Jollibee Foods Corp (JFC)
08.2016 - 08.2020
Sub-Sales Agent
Smart Communication,Inc
05.2012 - 01.2013
Service Crew/Crew Trainer
Jollibee foods Corp(JFC)
04.2007 - 12.2011
Operator
International Wiring System(IWS)
06.2005 - 12.2005
Secondary School Certificate - undefined
Tarlac National High School Annex
Bachelor of Science in Business Administration Major in Entrepreneurship -
TARLAC STATE UNIVERSITY