Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic
Glenn Intong Jr.

Glenn Intong Jr.

Freelance Virtual Assistant
Cebu City, Province Of Cebu

Summary

Dedicated Training Facilitator and Customer Service professional with proven expertise as a Success Coach and Accountability Partner, committed to helping clients achieve goals, improve performance, and deliver excellent customer experiences.

Overview

2026
2026
years of professional experience
5
5
Certifications

Work History

Lead Cabin Crew - International

Cebu Pacific Air, Inc.
01.2014 - Current
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.

Training & Development Consultant

Upwork Inc
01.2021 - Current
  • Devised innovative solutions to complex challenges faced by clients during project implementation stages.

Offshore Training Facilitator

24-7 Intouch
2020 - 2021
  • Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.


Career Technical Training Instructor

Traverse Flight Aviation Academy (TFAA)
2018 - 2020
  • Improved student comprehension by breaking down complex concepts into easy-to-understand terms.

Property Consultant

Federal Land, Inc.
01.2014 - 01.2014
  • Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.

Customer Service Representative

Aerophone Ent. & Co
01.2013 - 01.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Masters in Psychology - Social Psychology

University of San Jose - Recoletos
Cebu City, Province Of Cebu, Philippines
01-2028

Bachelor of Science - Psychology

University of San Carlos
Cebu City, Province Of Cebu, Philippines
01-2014

Skills

Monitoring and evaluation

Technical assistance

Policy analysis

Resource mobilization

Training facilitation

Success Coach

Certification

Crew Resource Management Train-the-Trainer Program, Cebu Pacific Air, Inc.

Software

Zendesk

Google Workspace

Slack

Asana

Timeline

Training & Development Consultant

Upwork Inc
01.2021 - Current

Lead Cabin Crew - International

Cebu Pacific Air, Inc.
01.2014 - Current

Property Consultant

Federal Land, Inc.
01.2014 - 01.2014

Customer Service Representative

Aerophone Ent. & Co
01.2013 - 01.2014

Offshore Training Facilitator

24-7 Intouch
2020 - 2021

Career Technical Training Instructor

Traverse Flight Aviation Academy (TFAA)
2018 - 2020

Masters in Psychology - Social Psychology

University of San Jose - Recoletos

Bachelor of Science - Psychology

University of San Carlos

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Glenn Intong Jr.Freelance Virtual Assistant