Glenn Guevarra
Senior Operations Manager
Guiguinto,Bulacan
Summary
Enthusiastic Senior Operations Manager offering 4-years background overseeing production of goods and provision of services in Logistics. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Senior Operations Manager
Valoroo
11.2020 - Current
- Managed over 6 different LOBs and made sure to achieved all KPIs
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with implementation of effective communication channels and timely resolution of issues.
- Developed systems and procedures to improve operational quality and team efficiency.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Boosted employee retention rates through development of positive work culture, fostering teamwork, open communication, and professional growth opportunities.
Digital Customer Care Representative
Customer Frontline Solutions, Inc.
07.2020 - 10.2020
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Marketing Manager
J's Deluxe Transport Service
03.2020 - 09.2020
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Customer Service Representative
PSN Business Processing Inc
03.2020 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
IT Help Desk Support
Chargesavvy LLC
06.2018 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Team Leader
VXI Global Philippines
01.2016 - 06.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Chat Support Specialist
Engage to Sell
10.2015 - 01.2016
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Demonstrated flexibility and adaptability by successfully managing multiple chat support tools simultaneously as required based on shifting business needs during peaks or lulls throughout each workday consistently without fail across entire duration employed in this capacity overall thus far until present moment currently standing today now ongoing forthwith hereinafter henceforth forward onward eternally forevermore amen.
- Streamlined chat support processes for increased efficiency and reduced response time.
IT Help Desk Analyst
Mind Dragon Consultancy Firm
03.2015 - 10.2015
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Support Professional Tier III
Convergys Philippines Inc.
05.2013 - 02.2015
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
Education
Bachelor of Secondary Education Major in Biology -
Bulacan State University
Malolos City 06.2003 - 05.2009
High School Diploma -
St. Joseph Academy of Marilao
Marilao Bulacan 06.2000 - 05.2003
Skills
Operations Management
KPI Tracking
Strategic Planning
Employee Coaching
Logistics Management
Productivity Improvement
Key Performance Indicators
Transportation Management
Data Entry
Network Configuration
Sales Specialist (B2B/B2C)
Credit card machine configuration
POS Configuration
Customer Service Specialist Telco/ISP/Cable
Cost Reduction
Skypeid
glennguevarra85
References
Available upon request
Timeline
Senior Operations Manager
Valoroo
11.2020 - Current
Digital Customer Care Representative
Customer Frontline Solutions, Inc.
07.2020 - 10.2020
Marketing Manager
J's Deluxe Transport Service
03.2020 - 09.2020
Customer Service Representative
PSN Business Processing Inc
03.2020 - 07.2020
IT Help Desk Support
Chargesavvy LLC
06.2018 - 02.2020
Team Leader
VXI Global Philippines
01.2016 - 06.2018
Chat Support Specialist
Engage to Sell
10.2015 - 01.2016
IT Help Desk Analyst
Mind Dragon Consultancy Firm
03.2015 - 10.2015
Support Professional Tier III
Convergys Philippines Inc.
05.2013 - 02.2015
Bachelor of Secondary Education Major in Biology -
Bulacan State University
06.2003 - 05.2009
High School Diploma -
St. Joseph Academy of Marilao
06.2000 - 05.2003
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