GLEN MAR ACO

Responsible for day to day restaurant operation.

● Responsible of maintaining high level of customer service and satisfaction.

● effectively delegates job and responsibilities to restaurant staff.

● Communicate with management across the company to ensure effective running of the business as well customer satisfaction.

● Work with management personnel to set targets and incentives to increase turnover and profitability of restaurant.

● Review and monitor with financial personnel expenditures to ensure that they conform to budget limitations. Work to improve performance.

● Supervise operation of restaurant to maximize profitability.

● Monitor the purchasing of supplies and perform frequent checks to ensure consistent of high quality of preparation and service.

● Work with management personnel to plan and organize restaurant events.

Manage and oversee the entire restaurant operation

● Deliver superior guest services

● Ensuring guest satisfaction

● Plan and develop guest loyalty programs

● Plan new and update existing menus

● Plan and develop the overall restaurant marketing strategy

● Respond efficiently to customer questions and complaints

● Organize and supervise shifts

● Manage and lead staff

● Training and evaluate staff performance

● Estimate consumption, forecast requirements and maintain inventory

● Manage restaurant supplies

● Control costs and minimize waste

● Nurture a positive working environment

● Monitor operations and initiate corrective actions

● Implement innovative strategies to and improve productivity sales

• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Interacted positively with customers while promoting hotel facilities and services.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Achieved highest employee retention rate in region.
• Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Led and directed team members on effective methods, operations and procedures.
• Carefully interviewed, selected, trained and supervised staff.
• Actively participated in ongoing customer service programs to build sales and rapport in community.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.