Glen Ford Bumanglag
San Nicolas, Ilocos Norte
Summary
With a proven track record at HGC Construction Services, I excel in operational excellence and strategic visioning, driving substantial business growth. My leadership is marked by effective decision-making and a customer-focused approach, ensuring regulatory compliance and fostering strong industry relationships.
Overview
28
28
years of professional experience
Work History
CEO
HGC Construction Services
01.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Fostered strong relationships with industry partners to expand business opportunities.
- Developed a high-performance executive team for improved productivity and efficiency.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
Branch Manager
Caritas Health Shield, Inc.
02.2017 - 12.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Bancassurance Sales Officer
SunlifeGrepa Inc.
07.2013 - 01.2017
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
Medical Representative
Diethelm Philippines Inc.
12.2005 - 09.2012
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Recognized trends within territory and industry to create proactive plans.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
- Improved product knowledge for team members through regular training sessions and workshops.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Maximized ROI on marketing initiatives by reallocating budget based on campaign performance analysis.
- Developed persuasive negotiation tactics that resulted in favorable pricing agreements with clients.
- Evaluated promotional campaigns'' effectiveness by analyzing data on product adoption rates among target demographics.
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Conducted market analysis to identify untapped opportunities, guiding direction of sales efforts.
Sales Representative
United Laboratories, Inc.
12.1998 - 01.2005
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Conducted detailed market analysis to guide development of sales strategies.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Exceeded sales targets through effective planning and goal setting.
- Increased market penetration with introduction of innovative sales tactics.
- Participated in trade shows and conferences to network and generate leads.
Dining Crew
Jollibee Food Corporation
05.1997 - 01.1998
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Upheld strict compliance with food safety regulations, ensuring a safe dining environment for all guests.
- Enhanced customer satisfaction by providing efficient and friendly table service.
- Maintained clean and sanitary dining areas for an enjoyable dining experience.
- Set up tables according to restaurant guidelines, presenting a welcoming ambiance for diners upon arrival.
- Maintained cleanliness of dining room and food stations.
- Resolved customer concerns promptly, fostering a positive dining atmosphere.
- Participated in team meetings and training sessions to continuously improve skills and enhance service quality.
- Streamlined order-taking process, leading to increased efficiency and reduced wait times for customers.
- Demonstrated flexibility in adapting to varying roles such as bussing tables and dishwashing during peak hours, ensuring seamless operations in the dining area.
Education
Bachelor Of Science In Nursing - Nursing
Mariano Marcos State University
Batac City, Ilocos Norte06.1996
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Crisis management
- Global perspective
- Financial acumen
- Executive presence
- Digital transformation
- Succession planning
Timeline
CEO
HGC Construction Services
01.2020 - Current
Branch Manager
Caritas Health Shield, Inc.
02.2017 - 12.2019
Bancassurance Sales Officer
SunlifeGrepa Inc.
07.2013 - 01.2017
Medical Representative
Diethelm Philippines Inc.
12.2005 - 09.2012
Sales Representative
United Laboratories, Inc.
12.1998 - 01.2005
Dining Crew
Jollibee Food Corporation
05.1997 - 01.1998
Bachelor Of Science In Nursing - Nursing
Mariano Marcos State University
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