Glendale Fabricante

• Report directly to the CEO and head three departments: LEAD, HIPAA Compliance, and Recruitment & Sourcing.
• Oversee strategic alignment, daily operations and execution across recruitment, training, and compliance, aligning efforts for optimized pipeline performance and placement readiness
• Drive company-level Rocks, lead L10s, resolve IDS issues, and manage quarterly Scorecard accountability under the EOS framework
• Manage cross-department KPIs using Salesforce dashboards—tracking recruiter conversion rates, training completion, retention rate and placement data
• Lead hiring strategy, TNA cycles, capacity forecasting, and readiness modeling based on demand planning and funnel velocity
• Supervise department leads (LEAD Manager, R&S Manager, HIPAA Compliance Officer) with an emphasis on strategic coaching and succession
• Architect logic-based automation flows integrating Jotform, TalentLMS, and Salesforce to streamline applicant screening and funnel routing
• Analyze performance at each funnel stage to resolve drop-offs and refine candidate progression logic
• Conduct organization-wide Training Needs Analysis and initiated the Handover Process that resulted in an 18% improvement in VA and client retention by end of 2024

Key Achievements:

• Reduced average time-to-hire by over 30% through recruitment funnel restructuring and readiness modeling
• Integrated Salesforce-based scorecards to replace fragmented tracking across sourcing and training
• Launched LMS-based Dental Receptionist Training Course with automated module progression and fallback handling
• Scaled training, sourcing, and compliance systems across both departments

2024 - 2025 Project & Strategic Initiatives:

• Succession Planning: Developed internal leadership pipeline framework for LEAD and R&S departments
• Training Revamp: Rebuilt the 5-day BCT plan and redesigned the L&D training handoff structure
• Phase 1: Implement New L&D Handoff Process
• Phase 2: Redo & Implement the 5-day BCT Plan
• Phase 3: Establish VA Initial Scorecard & Data Objects
• Phase 4: Distribute 5-day Nesting Plan
• VA Scorecard Implementation (Carryover)
• Salesforce Scorecard Migration
• MoverMatch (Contributor)
• DRTC Development of LMS-based flagship program
• TalentLMS + Dental Track Expansion (ongoing)
• Launch of DRTC + R&S Funnel Revamp (planned)

This is a consulting and side project.

• Supported legal tech business development strategy in the UK market with digital campaign design and performance management
• Managed LinkedIn Ads strategy, lead segmentation, and A/B testing for campaign refinement
• Used Snov.io, Cognism, Wiza and Microsoft tools to build, clean, and verify B2B prospect lists for outbound engagement
• Led execution of email sequences for prospecting, nurturing, and onboarding workflows
• Provided campaign insights to optimize CPL, CTR, and post-click retention

This is a consulting and side project.

• Managed high-value B2B accounts in the adtech space, focusing on programmatic and ABM-driven campaign strategies
• Advised clients on creative optimization, segmentation, and full-funnel campaign planning
• Delivered campaign performance reviews, managed reporting dashboards, and guided A/B testing across formats

• Led B2B sales initiatives targeting enterprise clients in the APAC region for custom software solutions and IT outsourcing
• Managed outbound lead generation campaigns, discovery calls, and client consultations
• Developed sales playbooks, proposals, and engagement strategies in collaboration with technical solution teams
• Contributed to account growth strategies and post-sales relationship management with Fortune 500 clients

• Managed client acquisition and account expansion for outsourcing solutions targeting SMBs and mid-market clients
• Coordinated outreach campaigns and built prospect pipelines using LinkedIn, Sales Navigator, and Pipedrive
• Worked cross-functionally with recruiters and operations to tailor service offerings and talent fit
• Delivered presentations and proposals that converted leads into multi-month contracts

• Prospected and engaged executive-level clients to promote creative staffing and offshore team solutions
• Led outbound campaigns using HubSpot, Mailchimp, and Lemlist
• Supported sales funnel performance reporting and CRM hygiene
• Developed targeted pitch decks aligned with client industry needs

• Supervised and coached high-performing sales teams for Telstra, Australia’s largest telecom provider
• Delivered coaching frameworks and performance improvement plans for inside sales and customer retention teams
• Conducted sales training workshops and agent calibration sessions to improve conversion and call handling
• Collaborated with quality assurance and operations to align targets and maintain service standards

• Consulted aspiring authors through the publishing process, from manuscript submission to print and distribution
• Maintained top-tier sales performance in high-volume inbound and upselling environment
• Facilitated personalized publishing plans tailored to author goals and content genre
• Coordinated with design, editorial, and fulfillment teams to meet publishing timelines and quality standards