Glenda Urbano
Sr. Client Specialist
San Rafael, Province Of Bulacan
Summary
Accomplished Sr. Client Specialist with a proven track record at Access Healthcare Services, enhancing operational efficiency through analytical insights and process optimization. Excelled in training and mentoring, demonstrating exceptional communication and leadership. Skilled in Microsoft Office, adept at quality control and performance tracking.
Overview
12
12
years of professional experience
Work History
Sr. Client Specialist
Access Healthcare Services
05.2019 - 07.2024
- Optimized processes and workflows within the team by leveraging analytical insights, leading to operational efficiency improvements.
- Mentored junior team members to enhance their skills and contribute effectively towards achieving organizational goals.
- Communicate effectively with individuals and teams to ensure high quality and high expedition of Client requests.
- Audit the call recordings of Agent to check if the claim was processed correctly.
Sr. Client Partner
Access Healthcare Services
12.2013 - 05.2019
- Follow-up pending claims for Healthcare Providers
- Address claim denial and payment
- Maintained good PMS score
Sales Representative – UK Lifestyle Survey
RGI Call Center
03.2012 - 06.2013
- Expanded customer base through cold calling, networking, and relationship building.
- Make outbound calls to conduct a UK Lifestyle survey.
Education
Business Information Management
Asian Institute of Science And Technology
Baliuag, Province Of Bulacan, Philippines 04.2001 -
Computer Secretarial
Integrated College of Business And Technology
04.2001 -
Skills
Training and mentoring
Quality Control
Task Prioritization
Exceptional communication
Multitasking Abilities
Time Management
Proficient in Microsoft Office and other related software
Teamwork and Collaboration
Performance Tracking
Analytical Thinking
Good leadership skills
Timeline
Sr. Client Specialist
Access Healthcare Services
05.2019 - 07.2024
Sr. Client Partner
Access Healthcare Services
12.2013 - 05.2019
Sales Representative – UK Lifestyle Survey
RGI Call Center
03.2012 - 06.2013
Business Information Management
Asian Institute of Science And Technology
04.2001 -
Computer Secretarial
Integrated College of Business And Technology
04.2001 -
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