Excel
Glenda Torres
Customer Service Associate
Legazpi City,Philippines
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Associate
BDO Unibank, Inc.
Legazpi City, Philippines
08.2016 - 01.2023
- Communicated with clients regarding account services, statements, and balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Introduced clients to available online resources and services to increase convenience.
- Connected with clients through consultative sales strategies to understand and address requirements.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Education
Bachelor of Arts - English
Bicol University College of Arts And Letters
Legazpi CIty 06.2012 - 04.2016
Skills
Client Relationships
Accomplishments
- Achieved every annual branch quotas through effectively delivering bank's marketing strategies and technical methods.
- Everyday customer service satisfaction through catering their needs in a given amount of time.
- Bringing back and adding more clients to bank through effective delivery of the best customer service they can have.
Software
Microssoft
Timeline
Client Service Associate
BDO Unibank, Inc.
08.2016 - 01.2023
Bachelor of Arts - English
Bicol University College of Arts And Letters
06.2012 - 04.2016
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