Glen A. Barago

In my role as Social Media Marketing Manager at Florist.au, I was responsible for engaging with customers through email, chat, and phone calls to follow up on their online purchasing experiences. I ensured that any issues related to their orders were addressed promptly and effectively, fostering a positive customer experience.

I encouraged customers to provide feedback on our website, aiming for 5-star reviews that reflect their satisfaction. Additionally, I actively sought out opportunities to reward our loyal customers by inquiring about their preferences for online discounts and providing them with loyalty gift vouchers for future purchases. My goal was to create lasting relationships and enhance customer loyalty through attentive service and appreciation.

In my role as a Sales and Customer Experience Coach at Sprint, I focused on enhancing team performance and elevating the overall customer experience. I provided coaching and training to sales associates, emphasizing effective communication, problem-solving, and product knowledge to ensure they could meet and exceed customer expectations.

My approach involved analyzing customer feedback and sales data to identify areas for improvement, implementing targeted strategies to drive sales and increase customer satisfaction. I fostered a collaborative environment, encouraging team members to share best practices and learn from one another.

By prioritizing the customer journey, I aimed to build lasting relationships that resulted in increased loyalty and repeat business. My passion for coaching and commitment to excellence allowed us to consistently achieve our sales goals while delivering exceptional service.

As a Business Development Manager at GBM Insurance Agency for nearly four years, I successfully contributed to the agency's growth while working from home. My primary focus was on identifying new business opportunities and building strong relationships with clients and partners in the insurance sector.

I developed and executed strategic initiatives to expand our market reach, leveraging digital marketing and networking to attract new clients. By analyzing market trends and client needs, I tailored our offerings to better serve our target audience, resulting in increased customer acquisition and retention.

Collaboration was key in my role; I worked closely with cross-functional teams to enhance our service delivery and streamline processes. I also prioritized customer feedback to refine our approach, ensuring that we consistently provided value and built trust.

My dedication to fostering relationships and driving growth played a significant role in achieving our business objectives, even in a remote work environment.