Glemuelle Garferio
Malabon
Summary
Methodical IT Administrator with 7 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent Business and Corporate operations.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
IT Administrator
Trancom World Wide
Pasig
12.2012 - 07.2018
- Active Directory Management, created, delete, modify and administered profiles and accounts, including group policy access.
- Administer DHCP, DNS, Symantec and SCCM Server.
- Devised scripts and automation tools to improve system efficiency.
- Provided basic end-user troubleshooting and desktop support.
- Installed and configured network printers and other peripheral devices.
- Provided on-site and remote technical support to users.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Used ServiceNow Ticketing System to create detailed procedures and documentation for reference.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for 3000 clients.
- Installed new hardware and software, patched systems and configured settings.
- Assisted over 7-10 clients daily by gaining remote access to computers and manipulating applications.
Service Desk Engineer
Transcom World Wide
Pasig
10.2010 - 11.2012
- Provided Tier 1 IT support to non-technical internal users through phone and remote support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Create/Modify Tickets under ServiceNow System for Documentation and future reference.
- Provided basic end-user troubleshooting and desktop support.
- BPOS/Office365 administration. create, delete and modify accounts.
- Setup Office365 Email accounts to end-user.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Computer Science
AMA Computer University
Project 8 Quezon City 06.2000 - 12.2005
High School Diploma -
St Louise School of Miag-ao
Miag-ao Iloilo 06.1996 - 03.2000
Skills
Critical Thinking
Timeline
IT Administrator
Trancom World Wide
12.2012 - 07.2018
Service Desk Engineer
Transcom World Wide
10.2010 - 11.2012
Bachelor of Science - Computer Science
AMA Computer University
06.2000 - 12.2005
High School Diploma -
St Louise School of Miag-ao
06.1996 - 03.2000
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