Glemuel Ganiron
CALOOCAN CITY
Summary
Dynamic Operations Manager at Everise with a proven track record in team leadership and performance monitoring. Enhanced accountability among staff, resulting in improved performance outcomes. Skilled in operations management and adept at analyzing key performance metrics to drive strategic decisions. Proficient in MS Office, ensuring efficient inventory and supply chain operations.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Operations Manager
Everise
03.2013 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Tier 2 Customer Service Representative
WNS Global Services
08.2010 - 03.2013
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
- Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
Skills
- Problem-solving
- Team leadership
- Operations management
- Performance monitoring
- Operations oversight
- MS office
Timeline
Operations Manager
Everise
03.2013 - 03.2025
Tier 2 Customer Service Representative
WNS Global Services
08.2010 - 03.2013
Similar Profiles
Phylicia BurgessPhylicia Burgess
Technical Support Manager at EveriseTechnical Support Manager at Everise
MAURICE BLANCHARDMAURICE BLANCHARD
Customer Service Representative at EVERISECustomer Service Representative at EVERISE
Tiffany WadeTiffany Wade
Customer Service Representative at EveriseCustomer Service Representative at Everise
Kewanna HenryKewanna Henry
Member Service Advocate at EveriseMember Service Advocate at Everise
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh