Glemerie Ecal
B59 L31 Mt Labo St Alta Tierra Homes Ph3 A Olaes GMA Cavite
Summary
Highly motivated and results-oriented individual with a strong work ethic. Known for delivering prompt and precise results while requiring minimal supervision. Demonstrates exceptional adaptability and flexibility, consistently exceeding job expectations and achieving excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Intelligence Analyst 1
iQor
Dasmarinas, Cavite
03.2022 - Current
- Handling onboarding process for new hires
- Assisting stakeholders with login issue
- Helped in cleaning and revising trackers that resulted to reduce issues with stakeholders
- Email Management
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Collected, tracked and evaluated current employee trend data.
Process Associate
Genpact
Alabang, Muntinlupa
05.2018 - 03.2022
- Communicated with other departments to establish action plans and manage open claims to closure.
- Advised and assisted specific team members to support understanding of changes and implementation of streamlined processes.
- Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Sr Operations Representative
Capital One Philippines Support Services Corp.
Alabang, Muntinlupa
10.2017 - 03.2018
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
Customer Service Representative
Concentrix
Alabang, Muntinlupa
07.2014 - 07.2017
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Event Coordinator
ARCOMM Advertising and Events Management
Paranaque City
10.2009 - 06.2014
- Coordinated vendors, timelines and budgets for events.
- Oversaw event logistics, venue scheduling and accommodations.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
Public Information Officer Assistant
National Telecommunications Commission
Quezon City
10.2011 - 02.2013
- Responded to requests for information from media or designated spokesperson or information source.
- Prepared or delivered speeches to further public relations objectives.
- Fielded media requests and set up staff interviews.
Telemarketer
PLDT
Las Pinas City
06.2009 - 07.2010
- Broke down objections using friendly, persuasive strategies.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Food and Beverage Attendant
CafeFrance
Pasay City
08.2007 - 02.2008
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers .
Education
Bachelor of Science - Nursing
Colegio De Sta Monica
Las Pinas CitySome College (No Degree) - Computer Science
Technological University of The Philippines
ManilaSkills
- Call Management
- Administrative Support
- Data Entry
- Adaptability and Flexibility
- Fast Learner
- Multi-Task Management
- Critical Thinking
- Analytical Skills
- Customer Service
- Records Management
- Calendar Management
- Mail Management
Certification
Lean Digital Trained & Tested
References
References available upon request.
Timeline
Business Intelligence Analyst 1
iQor
03.2022 - Current
Process Associate
Genpact
05.2018 - 03.2022
Sr Operations Representative
Capital One Philippines Support Services Corp.
10.2017 - 03.2018
Customer Service Representative
Concentrix
07.2014 - 07.2017
Public Information Officer Assistant
National Telecommunications Commission
10.2011 - 02.2013
Event Coordinator
ARCOMM Advertising and Events Management
10.2009 - 06.2014
Telemarketer
PLDT
06.2009 - 07.2010
Food and Beverage Attendant
CafeFrance
08.2007 - 02.2008
Bachelor of Science - Nursing
Colegio De Sta Monica
Some College (No Degree) - Computer Science
Technological University of The Philippines