GLEEN BUMANGLAG
F&B Waiter/team Leader/captain Waiter /Junior Supervisor
Sarrat Ilocosnorte
Summary
Dynamic and results-driven hospitality professional with extensive experience at RiverMount Hotel and Resort. Expert in guest relations management and order accuracy, consistently resolving customer issues to enhance satisfaction. Proven ability to maintain a welcoming atmosphere while ensuring food safety compliance, contributing to a loyal clientele and memorable dining experiences.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Waiter/Team Leader/Captain Waiter/ F& B Supervisor
RiverMount Hotel and Resort
09.2015 - 11.2025
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Waiter / Cashier
Rosewell Hotel
06.2009 - 11.2009
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Waiter
Grand Octagon Resort
08.2008 - 10.2008
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Waiter/ Frontdesk Clerk
Northview Hotel
01.2008 - 06.2008
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Hotel And Restaurant Manangement
NorthWestern University
Laoag, Province Of Ilocos Norte, Philippines 04.2001 -
Skills
Customer service
Accomplishments
Two times Employee of the quarter
Loyalty award
ecxellent service award
Timeline
Waiter/Team Leader/Captain Waiter/ F& B Supervisor
RiverMount Hotel and Resort
09.2015 - 11.2025
Waiter / Cashier
Rosewell Hotel
06.2009 - 11.2009
Waiter
Grand Octagon Resort
08.2008 - 10.2008
Waiter/ Frontdesk Clerk
Northview Hotel
01.2008 - 06.2008
Bachelor of Science - Hotel And Restaurant Manangement
NorthWestern University
04.2001 -