Travela and exploring new places
Glee Jean Sulbod
Hotel And Restaurant Management
Binalbagan Negros Occidental,Philippines
Summary
Creative Business Owner with exceptional background spent in Industry. Proven leader with engaging demeanour and success working in demanding environments. Seeking opportunity to take on new role for Company. Organised and meticulous person seeking opportunities to learn from experienced business owners. Committed to developing skills in leadership, communication and team building. Focused on applying business management training to gain deeper understanding of real-world settings. Dedicated and detail-orientated business owner with background in conducting market analysis to generate successful strategic business plans. Creative and adaptable individual with excellent time management and leadership skills. Offers specialist industry insights that drive long-term business development and growth.
Overview
14
14
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Business Owner
Jeanbert Water Refilling
Binalbagan Negros Occidental, Philippines
02.2023 - Current
- Researched and identified potential business opportunities in untapped markets to drive revenue.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Applied digital marketing tactics to drive business growth and awareness.
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Planned expansions to service and product offering based on client feedback.
- Oversaw budget management to keep to financial targets.
- Addressed operational inefficiencies, implementing actionable improvements to support business growth.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Developed winning sales strategies to drive revenue.
Personal Assistant
Chon, Chung Hwan
Makati, Philippines
01.2022 - 01.2023
- Managed digital mailbox, delivered mail and telephone messages.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Copied, scanned and faxed documents to assigned recipients.
- Documented data and stored important records on database.
- Prepared for client meetings, including arranging accommodations and building appropriate schedules.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Booked hotels, travel and entertainment for client, family and friends.
- Scanned and uploaded documents into digital filing system.
Sales Agent
Cars and Lot Buy and Sell
Negros Occidental, Philippines
11.2020 - 12.2021
- Generated advertising brochures for vendor use.
- Negotiated and closed sales to secure profitable deals and contracts.
- Established Number accounts, including Number key customers.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Empathised with customers and translated technical concepts to promote understanding.
- Identified prospect needs and offered appropriate products and services.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Negotiated best-possible prices for maximised profit levels.
- Built rapport with new and existing customers to boost client retention.
- Handled high-volume telesales enquiries within call-time targets.
- Provided customers with price information and handled financial transactions.
Distributor
Skin Reborn Essentials
Negros Occidental, Philippines
07.2019 - 10.2020
- Negotiated pricing with vendors and service providers to gain favourable product pricing.
- Complied with all warehouse health and safety measures to reduce potential risks.
- Fostered vendor and client trust through consistent top-quality service with minimal delays.
- Facilitated periodic inventory audits, supporting continued accuracy and product availability.
- Worked with diverse carriers to arrange high-volume shipping and receiving needs.
- Evaluated ROI on new products, determining risks and potential profits to meet established objectives.
- Oversaw strategic planning for all distribution, managing high-volume needs with accuracy.
- Researched market trends to inform product launch strategy.
- Managed inventory to support continuous product availability and drive customer satisfaction.
- Resolved customer issues, investigating and quickly addressing shipping delays to provide updates.
- Managed stock by verifying and updating inventory levels.
- Built strong relationships with couriers and freight forwards and negotiated cost-effective rates.
- Increased client retention by providing superior customer service.
- Collaborated with staff in planning strategies to achieve distribution targets.
- Implemented distribution strategies to increase monthly production whilst maintaining quality standards.
English Tutor
Freelancer
Binalbagan Negros Occidental, Philippines
12.2017 - 09.2018
- Delivered quizzes and activities to track student comprehension.
- Supported development of critical thinking skills and deductive reasoning.
- Taught study skills and learning accommodations to help struggling students resolve core issues impeding academic progress.
- Helped students evaluate and identify learning objectives and academic goals.
- Monitored students' test and assessment marks to identify areas of improvement and build confidence.
- Promoted academic success and enhanced learning experiences for students of varying capabilities.
- Helped students to build study guides and habits to increase confidence, comprehension and data recall.
- Aided students in experimenting and discovering best-suited learning methods to foster academic achievements.
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
- Helped students to persevere through academic challenges, building self-confidence through encouragement and achievement.
- Customised tutoring to suit individual competencies, enabling paced academic progression.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Sourced texts and relevant materials to adequately prepare for lessons and increase knowledge of academic study needs.
Purchasing Officer
Rism Builders
Bacolod, Philippines
01.2014 - 07.2015
- Negotiated purchasing and payment terms that generated £Number in annual procurement savings.
- Facilitated decision-making by preparing cost comparison of material pricing.
- Created development programmes to boost supplier performance, resulting in Number% higher customer satisfaction levels.
- Mentored and motivated junior procurement staff to consistently meet and exceed department KPIs.
- Introduced Oracle Procurement Cloud to streamline end-to-end procurement workflows, resulting in Number% efficiency increase.
- Minimised customer complaints by verifying procured items met required quality standards.
- Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Developed and implemented purchasing strategies that achieved Number% cost savings within Timeframe.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
Call Centre Agent
Panasiatic Solutions
Bacolod, Philippines
10.2013 - 12.2013
- Provided accurate, consistent and meaningful advice to customers to boost retention.
- Optimised customer experience by tailoring responses to individual needs.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Recommended technology to improve call flow, reducing customer waiting times by up to Number minutes.
- Planned and delivered customer service training, boosting satisfaction levels.
- Handled customer queries focused on first-call resolution.
Front Office Receptionist
Middle Town Inn
Bacolod, Philippines
04.2013 - 09.2013
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Maintained tidy reception area to provide visitors with positive first impression of company.
- Confirmed transactional data.
- Responded to telephone enquiries from clients, vendors and members of public.
- Generated shipment invoices, prepared packages and set up deliveries for customers.
- Addressed and welcomed Number patrons to business per day.
- Handled money for customers and visitors.
- Embodied company values through friendly and reliable customer service.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
- Delivered front of house duties with warm and professional manner.
- Acted as first point of contact for wide range of personnel.
- Admitted guests into buildings to control site access.
- Located information and records quickly to assist with ad-hoc queries.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
Secretary Assistant
VMA Global College
Bacolod, Philippines
10.2010 - 03.2013
- Produced accurate, detailed Type and Type reports to alleviate Job titles workload and increase office efficiency.
- Warmly greeted visitors within Number Timeframe of arrival to uphold outstanding company impressions.
- Coordinated events and entertainment such as Type and Type within budgets of £Number+.
- Created PowerPoint presentations, Excel spreadsheets and Type within timeframe constraints, ensuring consistent, high-quality standards were maintained.
- Secured and set up meeting rooms to ensure attendee comfort and maximise productivity.
- Effectively managed diaries for Number staff members to maintain maximum productivity and ensure Result.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Provided printing, photocopying scanning support to colleagues.
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Acted as main contact for staff and clients.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
- Established improved workflows to maximise communication and efficiency.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
Education
BS in Hotel And Restaurant Management
VMA Global College
Bacolod City, Philippines03.2013
Skills
Business development
undefinedAccomplishments
- Supervised team responsible for executing well on projects, leading to Number% increased revenue.
- Collaborated with team of Number in development of Project name.
- Documented and resolved Issue, contributing to Result.
Certification
Manila Hotel Certificate in Housekeeping and Bedmaking
Interests
Cooking and learning different dishes
Timeline
Business Owner
Jeanbert Water Refilling
02.2023 - Current
Personal Assistant
Chon, Chung Hwan
01.2022 - 01.2023
Sales Agent
Cars and Lot Buy and Sell
11.2020 - 12.2021
Distributor
Skin Reborn Essentials
07.2019 - 10.2020
English Tutor
Freelancer
12.2017 - 09.2018
Purchasing Officer
Rism Builders
01.2014 - 07.2015
Call Centre Agent
Panasiatic Solutions
10.2013 - 12.2013
Front Office Receptionist
Middle Town Inn
04.2013 - 09.2013
Oceanlink Institute Inc. Certificate for onboard apprenticeship
02-2013
Manila Hotel Certificate in Housekeeping and Bedmaking
01-2013
Palm Plaza Hotel Certificate in Hotel Operations
01-2013
Student Assistant Certificate
10-2012
Secretary Assistant
VMA Global College
10.2010 - 03.2013
BS in Hotel And Restaurant Management
VMA Global College
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