Glecy Ann Wermises
Customer Service Representative / Virtual Assistant
Dasmarinas, Province Of Cavite
Summary
Diligent communication and customer care representative with 2 years of experience in handling,
assessing and providing solutions to daily concerns of customers through keen product knowledge.
My goal is to find a job were I can offer my expertise and contribute in the progress of the company
with my skills, also to acquire great knowledge that I can use to strengthen my professional abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Optum Global Solutions
08.2023 - 04.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
Customer Service Officer
Sagility
04.2022 - 08.2023
- Established and accurately prepared customers accounts to complete new purchases.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
Boba Barista
Kittea Milktea Shop
09.2021 - 12.2022
- Maintained supply levels in counter and customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
Education
Bachelor of Science -
Cavite State of University
Indang ,Cavite 04.2001 -
Associate of Science -
Emilio Aguinaldo College
Dasmarinas Ciy, Cavite 04.2001 -
High School Diploma -
Dasmarinas West National High School
Dasmarinas City, Cavite 04.2001 -
Skills
Continuous Improvement
undefinedReferences
Marinel Renomeron
Account Manager / Power Three Insurance Group
09461648146
marinel2002renomeron@gmail.com
Timeline
Customer Service Representative
Optum Global Solutions
08.2023 - 04.2024
Customer Service Officer
Sagility
04.2022 - 08.2023
Boba Barista
Kittea Milktea Shop
09.2021 - 12.2022
Bachelor of Science -
Cavite State of University
04.2001 -
Associate of Science -
Emilio Aguinaldo College
04.2001 -
High School Diploma -
Dasmarinas West National High School
04.2001 -
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