GLAZE E. SILVA
Iloilo City,Philippines
Summary
A dedicated and compassionate person with a bachelor's degree in Technology and Livelihood Education major in Home Economics and a Manager of Jollibee, One of the best fastfood Restaurant in Philippines. A highly motivated professional with strong interpesonal skills and technical expertise seeking an office job which will allow to make a positive difference for a company. A dean's lister for four consecutive years and a holder of various national certificates from TESDA. A licensed Professional Teacher last December 2024. Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
7
7
years of professional experience
Work History
Manager
Jollibee General Luna DT
09.2023 - Current
- Ability to lead and motivate staff towards achieving set objectives.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
Cashier
Rainnedrop Water Refilling
05.2022 - 12.2022
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
Service Crew - Cashier
Carlos Bakeshop and Cafe
01.2020 - 03.2020
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
Service Crew
Jollibee Lapaz DT
02.2019 - 11.2019
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
Education
LAPAZ NATIONAL HIGHSCHOOL
LapazJan 2016
Bachelor of Technology and Livelihood Education
Iloilo Science and Technology University
Iloilo 2023
TICUD ELEMENTARY SCHOOL
2012
Bachelor of Technology and Livelihood Education - Home Economics
ILOILO SCIENCE AND TECHNOLOGY UNIVERSITY
Iloilo City01.2023
Skills
- Customer relationship management
- Customer satisfaction
- Communication skills
- Interpersonal effectiveness
- Customer engagement
- Positive attitude
References
- Ms. Jonna D. Dequito, F & B Supervisor, Hotel Del Rio Iloilo, 09272292356, jonnamaedequito@gmail.com
- Rutchel Embultura, General Manager, G-PJ Hding Corporation, +63 919 551 3732
- Daryl Mae Harder, Restaurant Manager, Jollibee General Luna DT, +63 950 997 0325
Timeline
Manager
Jollibee General Luna DT
09.2023 - Current
Cashier
Rainnedrop Water Refilling
05.2022 - 12.2022
Service Crew - Cashier
Carlos Bakeshop and Cafe
01.2020 - 03.2020
Service Crew
Jollibee Lapaz DT
02.2019 - 11.2019
LAPAZ NATIONAL HIGHSCHOOL
Bachelor of Technology and Livelihood Education
Iloilo Science and Technology University
TICUD ELEMENTARY SCHOOL
Bachelor of Technology and Livelihood Education - Home Economics
ILOILO SCIENCE AND TECHNOLOGY UNIVERSITY