Glarice Mae De Vera
Team Leader
Quezon City
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Team Leader/Coach
Foundever
Pasig
2014.06 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Team Leader - Service Delivery
Sutherland Global Services
Taguig
2006.12 - 2014.03
- Led employee relations through effective communication, coaching, training, and development.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Accounting
University of Perpetual Help System DALTA
Las Piñas, Philippines 2005.06 - 2006.03
High School Diploma -
University of Perpetual Help Business High School
Las Piñas, Philippines 2004.06 - 2005.03
Skills
Business process management
Coaching and mentoring
Flexible and Adaptable
Multitasking Abilities
Operations management
Schedule optimization
Service standard compliance
Staff education and training
Certification
Global Security Awareness Training, Foundever Philippines
Timeline
Global Security Awareness Training, Foundever Philippines
2023-05
Global Data Privacy Awareness Training, Foundever Philippines
2023-03
Worker's Occupational Safety and Health Training, Foundever Philippines
2023-03
Embracing Our Differences, Foundever Philippines
2022-12
Team Leader/Coach
Foundever
2014.06 - Current
Team Leader - Service Delivery
Sutherland Global Services
2006.12 - 2014.03
Bachelor of Science - Accounting
University of Perpetual Help System DALTA
2005.06 - 2006.03
High School Diploma -
University of Perpetual Help Business High School
2004.06 - 2005.03