Hi, I’m
Glaiza Maureen Gerna
Borongan City,,Eastern Samar
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
5
years of professional experience
4
Years of Tertiary Education
7
Certification
Work History
Commission on Higher Education Tacloban City
Project Technical Support
10.2022 - 12.2022
Job overview
- Tracked KPIs and created continuous improvement plans.
- Developed and implemented training initiatives for MSHEIs and REMA on BARMM.
- Identified and implemented cost-saving measures in HECBOL projects.
- Established and enforced project timelines and deadlines.
- Conducted quality assurance to verify accuracy of data used on trainings/workshops in HECBOLProject.
- Communicated project updates to the team at all levels.
- Negotiated and managed project budgets to meet goals.
- Wrote, updated and maintained project documentation.
- Monitored and tracked project progress to support timely completion.
Provincial Environment and Natural ResourcesBorongan City, Eastern Samar
Project Support Staff
02.2021 - 09.2022
Job overview
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
SalesWorks PhilippinesQuezon City, Manila
Sales Representative
02.2020 - 09.2020
Job overview
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Eastern Samar State UniversityBorongan City, Eastern Samar, Philippines
Bachelor of Science from Business Administration
06.2013 - 04.2017
University Overview
- Member of Financial Management Student Organization
- Dean's List 2nd Semester - 2016
Skills
Technical application support
Remote Technical Support
In-field technical support
Customer technical support
Desktop Technical Support
Operational Support
Administrative support experience
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved the highest grade through effectively helping with the QMS Inventory of Process and ROAAPS
Certification
PROFESSIONAL CIVIL SERVICE ELIGIBLE
Graphic Design
Providing ideas through graphic design that will effectively communicates and considering inclusivity and creativity.
Timeline
Project Technical Support
Commission on Higher Education
10.2022 - 12.2022
Project Support Staff
Provincial Environment and Natural Resources
02.2021 - 09.2022
Sales Representative
SalesWorks Philippines
02.2020 - 09.2020
PROFESSIONAL CIVIL SERVICE ELIGIBLE
08-2017
Eastern Samar State University
Bachelor of Science from Business Administration
06.2013 - 04.2017