Glaiza Mae Seno
Tacloban City
Summary
Highly skilled Quality Assurance professional with over 14 years of experience in software testing, project management, and automation. Proven expertise in collaborating with cross-functional teams, including developers, project managers, and product owners, to ensure seamless product delivery and maintenance. Proficient in a variety of testing methodologies such as functional, integration, regression, performance, and user acceptance testing (UAT). Adept at creating and maintaining test plans, automating tests using JSUnity, Groovy, and Selenium, and managing recurring billing projects on SaaS platforms like NetSuite and Salesforce. Extensive experience in customer-facing roles, handling critical product issues, and ensuring timely resolution. Proficient in multiple programming languages, frameworks, and tools including Java, JavaScript, Spring, Struts, Selenium, Cypress, JIRA, and Confluence. Recognized for mentoring team members, leading QA teams, and continuously improving QA processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
NetSuite SuiteApps Senior Tester/QA
ATTICUS SOLUTIONS
09.2021 - Current
- Established QA Processes within the team and contributed to continuous improvement initiatives within the organization by regularly reviewing processes and suggesting enhancements where necessary.
- Led a team of QAs to effectively execute test cases and ensure timely project completion.
- Maintained clear communication channels with stakeholders throughout the testing process, ensuring alignment on project goals and expectations.
- Enhanced software quality by conducting thorough testing procedures and identifying areas for improvement for legacy software
- Evaluated emerging technologies in the field of software quality assurance, recommending adoption where appropriate to enhance team capabilities.
- Troubleshoot, analyze, and handle defects from customers; Respond to customer queries; Prioritize critical and escalated issues; File and Escalate issues to Product Owner
- Understand, analyze and design the requirements; Refine Backlog Items; Plan release schedules; Collaborate with Project Manager and stakeholders with quarterly PI planning; Assess and mitigate possible risks
Software Developer Engineer in Test
ISCALE SOLUTIONS
06.2019 - 08.2021
- Write, Maintain and Execute Test Plans; Design and Implement Automation Tests; Report and Verify Software Bugs; Authorize Release of Applications;
Sr. Software QA Engineer I – Lead
netsuite philippines
04.2014 - 05.2019
- Write, maintain and execute test plans; Design and implement Automation Tests; Report and verify software bugs; Authorize release of applications
- Increased team productivity by providing guidance and mentoring junior QA engineers.
- Established QA metrics and quarterly KPIs for QAs in team
- Established a culture of continuous improvement within the QA team, fostering increased efficiency and effectiveness over time.
- Played a key role in resolving critical defects during high-pressure situations, ultimately preserving client trust in company products and services.
Software QA Engineer I
netsuite philippines
08.2012 - 04.2014
- Collaborated closely with development teams to identify, report, and resolve software defects promptly.
- Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.
- Contributed to successful product launches through rigorous testing and validation efforts.
Consultant
INDRA PHILIPPINES, INC.
10.2011 - 07.2012
- Software Analyst; Designer; Software Developer; Team Lead
Associate R&D Engineer
ADVANCED WORLD SOLUTIONS, INC.
04.2010 - 10.2011
- Analyst; Designer; Developer; QA Engineer; Team Lead
Education
Bachelor of Science - Computer Science
University of The Philippines (UPVTC)
Tacloban City, Province Of Leyte, Philippines05.2009
Skills
- Experienced in Quality Assurance, collaborating with developers, project managers, Release Managers, DevOps product owners, and Scrum Masters from backlog refinement to product delivery and maintenance
- Proficient in functional, integration, smoke, regression, performance, acceptance, component, system, end-to-end, and user acceptance testing (UAT)
- Skilled in automation testing using JSUnity, Groovy, and Selenium
- Adept at creating and maintaining test plans
- Experienced in reporting, escalating, and verifying issues for timely resolution
- Extensive experience with SaaS platforms, including NetSuite and Salesforce
- Proficient in managing and delivering recurring billing projects
- Software proficiency includes:
- Languages: Java EE, Java SE, C, C, Visual Basic, JavaScript, SuiteScript, Groovy
- Frameworks: Spring, Struts, cFramework, Terasoluna
- Test Automation: Selenium, Cypress, TestNG
- IDEs: Eclipse, Visual Studio, NetBeans
- Version Control: CVS, SVN, GIT, Perforce, BitBucket
- Proficient with Confluence, JIRA, TestRail, and JMeter
- Extensive customer-facing experience handling critical product issues
Awards Certificates
- SuiteCloud Administrator
- SuiteCloud Developer
- SuiteFoundation Certification
- ISTQB Certified Tester (Foundation Level)
- Summit Award 2015
- Suite Customer Champion 2014
Training
- High Impact Feedback and Listening
- Engaging and Retaining Talent
- Setting Goals and Reviewing Results
- Delegating with A Purpose
- Communicating for Leadership Success
- Taking the Heat
- Communicating with Impact
- Making High Quality Decisions
- Powerbuilder Crash Course
- Business Application Training
- ACTION Training
Certification
- SuiteCloud Administrator
- SuiteCloud Developer
- SuiteFoundation Certification
- ISTQB Certified Tester (Foundation Level)
- Summit Award 2015
- Suite Customer Champion 2014
Timeline
NetSuite SuiteApps Senior Tester/QA
ATTICUS SOLUTIONS
09.2021 - Current
Software Developer Engineer in Test
ISCALE SOLUTIONS
06.2019 - 08.2021
Sr. Software QA Engineer I – Lead
netsuite philippines
04.2014 - 05.2019
Software QA Engineer I
netsuite philippines
08.2012 - 04.2014
Consultant
INDRA PHILIPPINES, INC.
10.2011 - 07.2012
Associate R&D Engineer
ADVANCED WORLD SOLUTIONS, INC.
04.2010 - 10.2011
Bachelor of Science - Computer Science
University of The Philippines (UPVTC)