Glaiza Jean D. Noblefranca
Data Controller
Parañaque City
Summary
Results-driven data management professional specializing in data validation, integrity, and compliance. Collaborates with cross-functional teams to achieve data management goals, streamline processes, and ensure governance adherence. Combines strong analytical skills with proactive problem-solving to enhance business relationships and drive organizational success.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Data Controller
PRECISION DATA SOLUTIONS CORP.
04.2022 - 04.2026
- Coordinated with cross-functional teams to establish and uphold robust data pipelines ensuring smooth integration of new data sources.
- Accelerated data processing tasks, reducing completion time through optimized workflows.
- Strengthened data security with deployment of innovative encryption systems and effective access control measures.
- Elevated data accuracy by implementing quality control measures and conducting thorough validation checks.
- Directed data integrity efforts utilizing comprehensive validation protocols and effective error detection strategies.
- Maintained data accuracy through extensive validation procedures and error identification methods.
- Directed timely report delivery with accurate content through strategic scheduling and prioritization of team workload.
Data Entry Clerk
PRECISION DATA SOLUTIONS CORP.
01.2022 - 04.2026
- Executed accurate and efficient data entry tasks to support timely project completion.
- Systematized and cross-referenced input data against original documents to ensure data integrity.
- Implemented standard procedures to ensure correct data entry and processing.
- Systematized, examined, and cross-referenced input data against original documents.
- Maintained and organized data entry logs for tracking data entry operations.
- Maintained organized data entry logs for effective tracking of operations and compliance.
CSR/TSR
SPI GLOBAL/SPI CRM/Infocom/Inspiro
08.2013 - 12.2018
- customer service representative for Smart Postpaid Lite
- customer support agent for Teleflora
- technical assistance representative for Harte Hanks (pay-per-view/WWE)
- technical support specialist for pldt home bro
- client relations representative for PLDT CSO
- Provided comprehensive customer support across various channels.
- managing inbound calls related to product information, technical support, and billing inquiries
- online representative for PLDT customer service (email/chat)
- handling customer email inquiries and feedback
- requesting files, screenshots, and documentation regarding applications and concerns
- member of support team (offboarding/sales/data entry) for PLDT CSO
- execute outbound calls to customers and introduce new products launched by company and determine interest in availing it
- obtain documents and files concerning plans and kinds of equipment like iPhones that customers aim to access
- verifying correctness of customer information on documents or files and inputting it into database
- communicating with customer to ensure order information is accurate and record it in database
- sending documents for customer approval
- Served on PLDT CSO SWAT team, addressing urgent customer service issues.
- assumed team lead responsibilities during floor lead's absence
- offer floor assistance to agents during training period
- - Do supervisory calls
- Showcased empathy and active listening skills, driving higher rates of customer satisfaction and repeat business.
- Nurtured strong client relationships through comprehension of needs and preferences, enhancing long-term loyalty.
- managed continuous stream of customer inquiries, enhancing response times and customer experience
- Guided customers through account set-up, ensuring effortless integration with company products or services.
- Addressed complicated billing matters, facilitating correct invoicing and prompt discrepancy resolution.
- Guided customers on billing payment processing alongside support policies and procedures.
- Executed exemplary customer service for every individual by applying in-depth understanding of products and services while cultivating inviting, positive experiences.
- Constructed and upheld detailed database to drive promotional sales efforts
- Ensured outstanding customer service through prompt response to requests, guiding product selection, and overseeing order handling.
- Elevated customer satisfaction through empathetic problem resolution and prompt concern handling.
- Cross-trained and offered essential backup support for organizational leadership.
- Addressed and rectified discrepancies and errors within customer accounts.
- Attended to customer inquiries by employing strong communication skills and strategic problem-solving approaches.
- Supervised high-volume calls while upholding accuracy in customer data entry and system updates.
TSR
Qualfon Dumaguete
01.2013 - 07.2013
- Technical Service Representative for Straighttalk
- Technical Service Representative for Legacy accounts
- Demonstrated self-motivation in completing assigned tasks efficiently.
- Utilized strong communication skills to convey information clearly.
- Proven ability to learn quickly and adapt to new situations.
- Pursued learning opportunities to enhance professional skills.
- Exhibited respect and friendliness while assisting colleagues and customers.
- Learned and adapted quickly to new technology and software applications.
- Applied analytical and problem-solving skills to address challenges and implement effective solutions.
Education
Bachelor of Science - Information Technology
SAINT PAUL UNIVERSITY OF DUMAGUETE
Dumaguete, Province Of Negros Oriental, PhilippinesBachelor of Science - Information Technology
NEGROS ORIENTAL STATE UNIVERSITY
Dumaguete, Province Of Negros Oriental, PhilippinesHigh School Diploma -
LICEO DE LOS BAÑOS
Los Baños, Laguna 04.2001 -
No Degree -
LOPEZ ELEMENTARY SCHOOL
Los Baños, Laguna 04.2001 -
Skills
Data monitoring
Timeline
Data Controller
PRECISION DATA SOLUTIONS CORP.
04.2022 - 04.2026
Data Entry Clerk
PRECISION DATA SOLUTIONS CORP.
01.2022 - 04.2026
CSR/TSR
SPI GLOBAL/SPI CRM/Infocom/Inspiro
08.2013 - 12.2018
TSR
Qualfon Dumaguete
01.2013 - 07.2013
High School Diploma -
LICEO DE LOS BAÑOS
04.2001 -
No Degree -
LOPEZ ELEMENTARY SCHOOL
04.2001 -
Bachelor of Science - Information Technology
SAINT PAUL UNIVERSITY OF DUMAGUETE
Bachelor of Science - Information Technology
NEGROS ORIENTAL STATE UNIVERSITY
REFERENCES
• Rolando G. Racab
Data Management Department
Precision Data Solutions Corp.
0915 912 1798
• Michael John I. Sinoc
Data Entry Department
Precision Data Solutions Corp.
0960 365 5867
• Birgitt S. Mercado
Title Associate
Precision Data Solutions Corp.
0917 858 3317