Glaiza Ganzon
Pasay, Metro Manila
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Associate CS-PHONE
Sutherland Global
03.2022 - Current
- Provided comprehensive customer care by handling calls, troubleshooting AT&T account/FUBO issues, and ensuring customer satisfaction.
Contact Tracer
DILG- Makati
10.2021 - 12.2021
Account Officer
Tepco Law Firm Office
04.2021 - 10.2021
Store Manager
BreadTalk
08.2019 - 02.2021
Sales Dealer
KKC Services Inc.
02.2019 - 07.2019
Admin Crew
Jollibee Foods Corporation
04.2017 - 10.2017
Counter Crew
Jollibee Foods Corporation
08.2015 - 01.2017
Education
Bachelor of Science - Entrepreneurial Management
University of Makati
Makati City, Metro Manila, Philippines04-2019
No Degree - K12
University of Makati
University Of Makati04-2015
High School Diploma -
Pasay City North High School
Pasay, Metro Manila, Philippines04-2013
No Degree - Primary School
Epifanio Delos Santos Elementary School
Pasay, Metro Manila, Philippines04-2009
Skills
- Customer Service
- Leadership
- Communication
- Adaptability
Timeline
Associate CS-PHONE
Sutherland Global
03.2022 - Current
Contact Tracer
DILG- Makati
10.2021 - 12.2021
Account Officer
Tepco Law Firm Office
04.2021 - 10.2021
Store Manager
BreadTalk
08.2019 - 02.2021
Sales Dealer
KKC Services Inc.
02.2019 - 07.2019
Admin Crew
Jollibee Foods Corporation
04.2017 - 10.2017
Counter Crew
Jollibee Foods Corporation
08.2015 - 01.2017
Bachelor of Science - Entrepreneurial Management
University of Makati
No Degree - K12
University of Makati
High School Diploma -
Pasay City North High School
No Degree - Primary School
Epifanio Delos Santos Elementary School
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