Gladys Omas-as
Visitacion
Cotabato,Maguindanao
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Operations Manager
JCDL Corporation
Cotabato
10.2019 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Branch Secretary
Cordians Credit Corporation
Cotabato
03.2018 - 05.2019
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
Administrative Clerk
Philippine Trade Center Incorporated
Cotabato
03.2009 - 02.2018
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Sales Representative
Broadway Gems
Koronadal
01.2008 - 06.2008
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Representative
Abubutz Accessories
Cotabato
04.2007 - 10.2007
Customer Service Crew Member
Greenwich
Cotabato
06.2006 - 12.2006
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Marketing Management And Research
Coland Systems Technology Incorporated
Cotabato City, Philippines 06.2010 - 04.2014
Associate of Science - Computer Programming
Coland Systems Technology Incorporated
Cotabato City, Philippines 03.2004 - 04.2006
High School Diploma -
Dela Vida College
Cotabato, Philippines 06.2003 - 03.2004
Skills
Lead prospecting
Accomplishments
- Supervised team of 51 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Saved the company 10% by aggressively negotiating with suppliers.
- Earned the “OUTSTANDING EMPLOYEE” Award in 2023 1ST Quarter Distributor Annual Conference.
- Increased company market share 10% in just 2 months.
Affiliations
Working Student
Philippine Trade Center Incorporated
School Year 2012 - 2014
Academic Scholar
Sangguniang Panlungsod ng Cotabato
2School Year 2004-2006
Treasurer
Supreme Student Council
School Year 2005-2006
Certification
Outdtstanding Employee Award
Timeline
Outdtstanding Employee Award
04-2023
Operations Manager
JCDL Corporation
10.2019 - Current
Branch Secretary
Cordians Credit Corporation
03.2018 - 05.2019
Loyalty Award
04-2014
Champion Food Cart Services - Skills Competition
03-2014
Bachelor of Science - Marketing Management And Research
Coland Systems Technology Incorporated
06.2010 - 04.2014
Administrative Clerk
Philippine Trade Center Incorporated
03.2009 - 02.2018
Sales Representative
Broadway Gems
01.2008 - 06.2008
Sales Representative
Abubutz Accessories
04.2007 - 10.2007
Customer Service Crew Member
Greenwich
06.2006 - 12.2006
Service Award
03-2006
6Th Placer - President's List
03-2006
7Th Placer - President's List
03-2005
Associate of Science - Computer Programming
Coland Systems Technology Incorporated
03.2004 - 04.2006
High School Diploma -
Dela Vida College
06.2003 - 03.2004
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