Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

GLADYS HUGO

BULAN

Summary

Dynamic professional with a strong background in ESL instruction at 51Talk, adept at leveraging innovative teaching methods and technology to enhance student engagement. Proven ability in client relationship management and event coordination, ensuring exceptional customer service and satisfaction. Skilled in lesson planning and record keeping, fostering a productive learning environment.

Overview

23
23
years of professional experience

Work History

HOME BASED ONLINE ENGLISH TEACHER

51TALK TEACH ENGLISH ONLINE
PASIG
01.2019 - Current
  • Adapted teaching methods based on the strengths and weaknesses of each student.
  • Conducted one-on-one sessions with students to address their specific language needs.
  • Utilized audio and visual technology such as video conferencing tools for online classes.
  • Facilitated group discussions, activities, and other interactive learning opportunities.
  • Delivered lectures that effectively communicated complex topics related to ESL instruction.
  • Researched new pedagogical approaches for teaching English as a second language.

Group Sales Coordinator

F&J DE JESUS, INC.
MAKATI
09.2022 - 10.2024
  • Participated in internal training sessions conducted by management personnel for enhancing knowledge base about the latest industry trends and practices.
  • Processed orders received from customers quickly within the stipulated time frame.
  • Drafted contracts for customers, ensuring compliance with company policies and procedures.
  • Assisted in developing promotional materials such as brochures, flyers, emails, and newsletters.
  • Developed sales strategies for achieving set goals in terms of revenue and customer satisfaction.
  • Provided excellent customer service by responding promptly to inquiries and resolving issues efficiently.
  • Ensured accurate pricing information is provided to customers in accordance with company guidelines.
  • Created and maintained relationships with clients, vendors, and other stakeholders to ensure successful event coordination.
  • Supported sales team members to drive growth and development.

Administrative Clerk

RELOADER TECH PHILIPPINES, INC.
SORSOGON
02.2018 - 11.2018
  • Maintained accurate records of financial transactions using accounting software programs.
  • Reviewed all invoices for accuracy prior to processing payment requests.
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Processed employee payrolls according to established guidelines.
  • Prepared and processed documents such as invoices, reports, memos, and correspondence.
  • Ordered supplies and equipment as needed.
  • Answered inquiries from customers regarding services or products offered by the company.
  • Assisted with the preparation of presentations for meetings, conferences, and other events.
  • Provided administrative support to the executive team.

ADVISORY TEACHER

NEW JERUSALEM SCHOOL OF BULAN
BULAN
06.2011 - 04.2013
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Maintained a safe and orderly learning environment for all students.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Created meaningful projects that allowed students to apply their knowledge in real-world situations.

Administrative Assistant

TDS HOPE CHRISTIAN ACADEMY
QUEZON CITY
03.2006 - 03.2011
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Facilitated communication between different departments within the organization.
  • Ensured efficient operation of office equipment such as printers, copiers, and fax machines.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
  • Answered questions from customers regarding products and services offered by the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained office supplies inventory by checking stock to determine inventory level.

CASHIER

DAVAO CITY CONVENIENCE STORE
DAVAO CITY
05.2002 - 03.2005
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits, or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check, and credit card.

Education

BACHELOR OF SECONDARY EDUCATION

UNIVERSITY OF MINDANAO
DAVAO CITY
03-2002

Skills

  • ESL instruction
  • Lesson planning
  • Online teaching and video conferencing
  • Pedagogical research
  • Customer service
  • Client relationship management
  • Record keeping
  • Microsoft Office
  • Data entry
  • Team collaboration
  • Event coordination
  • Filing
  • Clerical support

References

References available upon request.

Timeline

Group Sales Coordinator

F&J DE JESUS, INC.
09.2022 - 10.2024

HOME BASED ONLINE ENGLISH TEACHER

51TALK TEACH ENGLISH ONLINE
01.2019 - Current

Administrative Clerk

RELOADER TECH PHILIPPINES, INC.
02.2018 - 11.2018

ADVISORY TEACHER

NEW JERUSALEM SCHOOL OF BULAN
06.2011 - 04.2013

Administrative Assistant

TDS HOPE CHRISTIAN ACADEMY
03.2006 - 03.2011

CASHIER

DAVAO CITY CONVENIENCE STORE
05.2002 - 03.2005

BACHELOR OF SECONDARY EDUCATION

UNIVERSITY OF MINDANAO

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GLADYS HUGO