To work in an organization where all my skills, educational background and ability to work well with people will be develop. And to explore and familiar myself in the tourism field, and comprehend my potential and add to the growth of organization with inspiring performance.
Hi, I’m
GLADYS C. TESARA
Branch Customer Service Head
Las Pinas
Summary
Overview
14
years of professional experience
1
Certification
Work History
Motortrade Topline Inc.
Customer Service Branch Manager
03.2023 - Current
Job overview
- Ensured compliance with all regulatory requirements by staying current on industry trends, laws, and regulations affecting the business operations.
- Increased customer retention with proactive relationship-building strategies and personalized service.
- Fostered team collaboration, promoting a positive work environment that encouraged open communication and problemsolving.
- Championed exceptional customer service through ongoing training initiatives focused on enhancing employees'' skills and knowledge in handling diverse customer needs.
- Developed high-performing staff, providing ongoing coaching and performance feedback to drive success.
- Continuously monitored branch performance against targets, and made necessary adjustments to ensure objectives were met or exceeded.
- Oversaw daily branch operations, including personnel management, budgeting, goal-setting, and reporting.
Motortrade Nationwide Corporation
Cash Custodian
08.2022 - 02.2023
Job overview
- Improved cash handling accuracy by implementing efficient counting procedures and utilizing advanced cash management tools.
- Efficiently processed large volumes of incoming currency shipments for deposit into the vault system while maintaining accuracy levels.
- Collaborated with management to address any identified issues within the cash handling processes, offering recommendations for improvements and assisting in the implementation of solutions.
- Enhanced security measures for maintaining cash vaults, ensuring minimal risk of theft or loss.
- Reduced discrepancies in cash balances by conducting thorough daily reconciliations and promptly addressing any issues found.
- Contributed to a positive work environment through effective communication and teamwork, fostering strong professional relationships among colleagues.
- Collaborated with team members to streamline cash handling processes, increasing overall efficiency and reducing errors.
- Exhibited strong attention to detail when verifying currency authenticity, minimizing instances of counterfeit money being accepted into the organization''s holdings.
- Served as a reliable resource for coworkers, sharing expertise in cash custodian duties and offering assistance when needed.
- Assisted customers with various transactions, providing exceptional service while adhering to strict security protocols.
- Adhered to all federal regulations and company policies regarding cash handling, maintaining compliance at all times.
- Facilitated smooth operations during high-volume periods by effectively coordinating efforts with other team members to manage increased workflow demands.
Motortrade Nationwide Corporation
Branch Secretary
02.2019 - 07.2022
Job overview
Motortrade Nationwide Corporation
Assistant Cash Custodian
04.2014 - 04.2015
Job overview
Motortrade Nationwide Corporation
Branch Secretary
12.2010 - 04.2014
Job overview
Education
Dr. Filemon C. Aguilar Memorial CollegeLas Pinas
Bachelor of Science from Business Administration, Economics
06.2006 - 4 2010
University Overview
Las Pinas North National Highschool
Secondary
06.2001 - 4 2005
University Overview
Vergonville Elementary School
Primary
06.1996 - 4 2001
University Overview
Skills
communication skills
Certification
I hereby certify that all the above information is true and correct to the best of my knowledge and beliefs.
Affiliations Organizations
Affiliations Organizations
Treasurer, Circulo Economista, AY 2007 - 2010Birthdate
Birthdate
04/06/88Birthplace
Birthplace
ManilaTraining
Training
- Basic Selling Skills, 579 Edsa Corner P. Tuazon St., Cubao, 04/01/11
- System Application and Products, Ortigas, 04/01/12
Personal Information
Personal Information
- Age: 34
- Height: 5'3"
- Weight: 54 kg
- Marital Status: Married
- Religion: Filipino
Timeline
Customer Service Branch Manager
Motortrade Topline Inc.
03.2023 - Current
Cash Custodian
Motortrade Nationwide Corporation
08.2022 - 02.2023
Branch Secretary
Motortrade Nationwide Corporation
02.2019 - 07.2022
Assistant Cash Custodian
Motortrade Nationwide Corporation
04.2014 - 04.2015
Branch Secretary
Motortrade Nationwide Corporation
12.2010 - 04.2014
Dr. Filemon C. Aguilar Memorial College
Bachelor of Science from Business Administration, Economics
06.2006 - 4 2010
Las Pinas North National Highschool
Secondary
06.2001 - 4 2005
Vergonville Elementary School
Primary
06.1996 - 4 2001
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