Glady Salvador
SILANG
Summary
Dynamic Bar Supervisor with over 17 years of experience in staff management and bar operations. Expertise in developing upselling strategies and innovative cocktail offerings, leading to improved guest satisfaction and operational efficiency.
Results-driven Bar Supervisor with a proven track record in enhancing customer experiences and driving staff performance through effective employee development and compliance with health regulations.
Food costing, stocks monitoring, transfer, breakages, catering transfer, guest account charging and other related junior management job related.
Overview
20
20
years of professional experience
Work History
Bar Supervisor
Princess Cruises
Fort Lauderdale, USA (Remote)
06.2008 - Current
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bartending staff on beverage preparation and customer service excellence.
- Developed innovative cocktail menus, enhancing guest satisfaction and onboard experience.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Implemented efficient workflow strategies, improving service speed during peak hours.
- Collaborated with management to coordinate special events, elevating guest engagement activities.
- Conducted performance evaluations for bar staff, fostering professional development and team cohesion.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
Head Bartender
Janeiro Bar & Restaurant
Quezon City, Metro Manila, Philippines
10.2005 - 12.2007
- Developed innovative cocktail recipes to enhance menu offerings and customer experience.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Oversaw bar operations, ensuring compliance with health regulations and safety standards.
- Managed inventory control, optimizing stock levels to reduce waste and improve efficiency.
- Handling parties and big event like birthday parties, company's team building, etc.
- Collaborated with kitchen staff to pair food items with signature cocktails for enhanced dining experience.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
No Degree - Basic Bartending
Magsaysay Center For Hospitality And Culinary Arts
Manila06-2005
Bachelor of Science - Computer Science
Adamson University
Manila, Metro Manila, Philippines04-2004
Associate of Science - Computer Science
FASS Institute of Technology
Quezon City, Metro Manila, Philippines04-1998
Skills
- Upselling strategies
- Staff management
- Employee development
- Scheduling under MLC compliance
- Food costing
- Performance improvements
- Bar management
- Supervisory experience
Additional Information
Was delegated to the role of Assistant Food & Beverage Manager and Junior Asst. FB on Coral Princess 2023-2024 for 7 months at the same time doing the role of Bar Supervisor.
Languages
English
Upper intermediate (B2)
Timeline
Bar Supervisor
Princess Cruises
06.2008 - Current
Head Bartender
Janeiro Bar & Restaurant
10.2005 - 12.2007
No Degree - Basic Bartending
Magsaysay Center For Hospitality And Culinary Arts
Bachelor of Science - Computer Science
Adamson University
Associate of Science - Computer Science
FASS Institute of Technology