GLADIE SARMIENTO BAUTISTA
Albarsha1 , Dubai
Summary
With my past working experience i am looking forward for a challenging career opportunity where my related experiences can be utilized, applied and be part of progressive and highly dynamic performing organization and be able to share my skills and abilities in promoting excellence and quality service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Sutherland Global Service
03.2020 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Chat Support Representative
Sitel Contact Center
07.2016 - 01.2020
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Participated in hiring panels, providing valuable insights into candidate selection based on skills, qualifications, and cultural fit assessments.
Operations Supervisor
Hotel Sogo
10.2013 - 07.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Waitress
BISTRO 360 RESTAURANT
01.2011 - 08.2013
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Science - Information Technology
COLLEGE FOR RESEARCH AND TECHNOLOGY
Cabanatuan City, Province Of Nueva Ecija, Philippines04-2019
Bachelor of Science - Information Technology
NUEVA ECIAJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Cabanatuan City, Province Of Nueva Ecija, Philippines04-2011
Skills
- Adaptability, Interpersonal Communication
- Problem Solving, Data Entry
- Teamwork ,Quality Assurance
- Communication,Customer Service
- Ability to work with others, Flexibility
Additional Information
• AGE : 34
• GENDER : FEMALE
• NATIONALITY : FILIPINO
• CIVIL STATUS : SINGLE
Timeline
Customer Service Representative
Sutherland Global Service
03.2020 - 10.2024
Technical Chat Support Representative
Sitel Contact Center
07.2016 - 01.2020
Operations Supervisor
Hotel Sogo
10.2013 - 07.2015
Waitress
BISTRO 360 RESTAURANT
01.2011 - 08.2013
Bachelor of Science - Information Technology
COLLEGE FOR RESEARCH AND TECHNOLOGY
Bachelor of Science - Information Technology
NUEVA ECIAJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
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