Gladies E. Nebriaga

• Managed inbound customer inquiries on flight bookings and reservations, ensuring timely and accurate responses.
• Assisted passengers with new bookings, changes, cancellations, and refund requests.
• Provided accurate details on flight schedules, fares, policies, and airline procedures.
• Resolved passenger concerns professionally while maintaining service standards throughout calls.
• Ensured positive customer experience through effective communication and efficient problem resolution.
• Guided customers through online check-in and verified real-time flight status.
• Supported passengers adding ancillary services like baggage, seats, and assistance requests.
• Facilitated refund requests by verifying amounts and processing preferred payment methods to enhance customer satisfaction.
• Coordinated with airlines to process name corrections and booking changes.
• Documented interactions and updated reservation records in system databases.
• Added travel extras such as baggage options, seat selection, and assistance services.

Assisted WHOOP members with account setup, device usage, memberships, and subscription inquiries

• Resolved customer issues regarding wearable devices, app functionality, billing, and connectivity to ensure customer satisfaction.
• Provided clear guidance on fitness data, recovery scores, and performance metrics
• Ensured timely resolution while maintaining high customer satisfaction standards
• Supported customers with WHOOP account management and device setup, enhancing user experience.
• Channel: Chat and Email

Monitored shipment locations and provided updated order information to customers.

• Channel: Call
• Provided order details and monitored shipments to track their current location
• Respond to customer inquiries regarding orders, shipments, delivery schedules, and tracking
• Assist with scheduling pickups, deliveries, and returns

Coordinated hotel reservations, ensuring accurate bookings and prompt resolution of guest inquiries.

• Channel: Call
• Managed hotel room reservations through phone
• Assisted guests with new bookings, modifications, and cancellations while ensuring accuracy
• Provided detailed information on room rates, availability, promotions, and hotel amenities
• Handled guest inquiries, special requests, and resolved reservation-related issues promptly
• Processed payments and ensured compliance with hotel policies and procedures
• Performed upselling of room upgrades, packages, and additional services