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As an Analyst in Administrative Computing, experienced in the ICT sector, I work with a wide range of individuals across all ages, as well as various cultural backgrounds. With a strong value base, I am a competent, adaptable, and personable professional. I have excellent communication and organizational skills with the drive to deliver high-standard service. Which is transferable and useful for a wide range of roles in the ICT sector. I am a creative and enthusiastic person with a can-do attitude. As an initiative-taking and committed employee, I work well within a team. As a team member, I offer an analytical perspective by working and communicating with others to achieve a common goal beneficial for the organization and clients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.

Bilingual Customer Service Professional experienced in managing high-volume inbound calls in fast-paced environments. Delivered effective assistance in benefits and eligibility verification, utilizing strong problem-solving and multitasking abilities to enhance customer support. Focused on fostering positive customer experiences through effective communication, organizational skills, and adaptability.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

GLADELINE O. ABUG

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Customer Service Representative

Customer Service Representative

Technical Support

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Bachelor of Science - Criminology

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Customer Service Representative

Customer Service Representative

Technical Support

Philippine College of Criminology

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