GLADELINE O. ABUG
BLK 5 Lot 2 Genesis Homes, San Pedro Laguna
Summary
Committed to ensuring customer satisfaction by providing exceptional service. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Synchrony Global Services Phil's. Inc
Muntinlupa
09.2023 - 10.2026
- Resolved customer inquiries and billing concerns in clear communication.
- Processed payment and allocation requests, updates, and service changes while maintaining strict adherence to compliance standards.
- Investigated transaction discrepancies and coordinated follow-up actions to protect account integrity.
- Documented customer interactions, case details, and resolutions in processing systems for reliable recordkeeping.
Customer Service Representative
HSBC Data Processing
Muntinlupa
01.2021 - 06.2023
- Processed banking requests, updates, and service changes while maintaining strict adherence to compliance standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support
Concentrix Philippines
12.2018 - 11.2020
- Enhanced customer satisfaction by providing timely and accurate technical support to the customers.
- Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.
Education
Bachelor of Science - Criminology
Philippine College of Criminology
Sta. Cruz Manila 05-2004
Skills
- Active listening
- Billing resolution
- Payment processing
- Transaction investigation
- Service request processing
References
- Mr. Noel Abayabay, Retired Teacher, 0919 491 6919
- Mr. John Paul Tucker , CARES Manager , 0942 070 0297
Email add: Johnpaul.tucker@syf.com
- Ms. Avegail Cruz , Supervisor , 0918 904 1088
Email add: totchie08@yahoo.com
Disclaimer
I hereby certify that all the information here is true and correct.
Personal Details
- Age: 48 Years Old
- Birthday: August 23, 1978
- Birth Place: Salcedo, Eastern Samar
- Height: 5'3
- Weight: 65 kgs.
- Father: Bienvenido Q. Abug
- Mother: Dolores Ofanda Abug
- Citizenship: Filipino
- Children: 3 Ages, 22, 16 & 15 years old
Timeline
Customer Service Representative
Synchrony Global Services Phil's. Inc
09.2023 - 10.2026
Customer Service Representative
HSBC Data Processing
01.2021 - 06.2023
Technical Support
Concentrix Philippines
12.2018 - 11.2020
Bachelor of Science - Criminology
Philippine College of Criminology